Tag: Europe

PostFinance launches the Plus Set and readjusts prices

Posted by | Jun 17, 2008 | |

PostFinance will be launching its Plus Set on 1 August 2008. Customers investing considerable funds will be rewarded with the opportunity to manage their account inexpensively or even completely free of charge. Using their PostFinance card, holders of a Plus Set will be able to withdraw cash free of charge from one million ATMs anywhere in the world. In the case of customers with lower product usage and fewer funds in their account, the fees will be passed on to the originator where appropriate. No price adjustments will be made to the Private, Youth and Student Sets, nor to the PostFinance Card. PostFinance remains one of the most cost-efficient financial institutions in Switzerland.

Private customers can manage their finances with PostFinance via a postal account or using one of four finance sets. These include a range of services: a payment transactions account and a savings account, PostFinance Card, optional online account management plus a host of other services. As part of their free set, young people and students will receive a selection of products to suit their needs. On 1 August 2008, PostFinance will be extending its range by launching the new Plus Set. It is ideal for active customers with substantial assets and includes the PostFinance Card, account statements, paper-based or electronic payment orders as well as standing orders. Thanks to the Plus Set, customers will be able to benefit from greater flexibility and additional services.

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Good News for MORY announced by Alain Breau

Posted by | Jun 17, 2008 | |

Concerning MORY, which is the only company I know and about which I would like to talk, I have the pleasure to communicate two good news.

– The first one is that the MORY Group as a whole is clearly profitable from the beginning of 2008, which is probably not the case of many of our competitors, in this depressed economical environment. This is the result of the application of selling rates covering our costs and also of a fuel surcharge. It is due to the improvement of our quality and productivity.

– The second one is a 35 million Euro rise of our capital, to which all our shareholders especially the investment bankers BARKLAYS and BRIDGEPOINT subscribed. They now have 1/3 of the capital of the MORY Group; the majority of the capital is still controlled by the management.
Would financial institutions invest in a company, in which they see no future.

The conditions for MORY to continue as an independent and successful operator are met, even if it displeases envious competitors, especially those which existence is guaranteed by their share holders and not necessarily their efficiency.

Yours Faithfully
Alain Bréau

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Europe-wide survey finds online shopping fails to deliver for customers

Posted by | Jun 17, 2008 | |

Online shopping may be a favourite for convenience and price but it still fails to deliver for a significant number of purchasers.

That’s the finding of a Europe-wide survey of consumer rights centres which shows that the number one problem shoppers have with online suppliers relates to delivery of goods.

Half of all 10,386 complaints about online purchases reported to the 27 branches of the European Consumer Centre (ECC) network last year were about delayed, missing or damaged deliveries, with traders tending to offload blame to postal and courier services.

A further 25% of the complaints related to the quality or suitability of the actual product or service, while 11% were about disputes over terms in the transaction contract.

Problems encountered by Irish customers included a customer who bought tickets for two Irish international rugby games from a Spanish trader but didn’t get the tickets in time for the matches and is still trying to get a refund, and a woman who ordered a camera from a French webtrader only to be informed the item was not in stock. She was moving house and could not wait several weeks for delivery and so cancelled the order but had to get ECC Ireland onto ECC France before she got her refund.

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Royal Mail paid twice for letters to charity (UK)

Posted by | Jun 17, 2008 | |

The Royal Mail is often being paid twice for donors’ letters to charities, Third Sector (June 11) reveals.
Many charities supply Freepost envelopes to supporters but tell them that if they use a stamp it will save the charity money. But the Royal Mail has introduced an automated system for sorting Freepost envelopes that cannot tell whether envelopes are stamped. So unless their staff spot the stamps, the charity will pay postage and the donor will pay for the stamp.
“Royal Mail has failed to properly communicate to charities the change in circumstances,” says Lindsay Boswell, the Chief Executive of the Institute of Fundraising.
WaterAid has stopped asking donors to put stamps on Freepost envelopes and Samaritans has changed its wording from “if you use a stamp it will save us money” to “it could save us money”. Twelve charities from the Direct Marketers in Fundraising Group met Royal Mail in March to find a solution but say the company cancelled a follow-up meeting. A Royal Mail spokesman
A task force will study how charities can deliver more welfare-to-work initiatives.
The Department for Work and Pensions (DWP) and the Association of Chief Executives of Voluntary Organisations (ACEVO) jointly launched the task force, reports Third Sector Online.
The voluntary sector missed out on most DWP contracts to provide back-to-work services for people on incapacity benefit last year. The task force will look at the barriers the sector faces.

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Action looming at Royal Mail

Posted by | Jun 17, 2008 | |

Postal workers could start a national strike later this year after delegates at last week’s CWU union conference voted unanimously for action against attacks on their pensions, threats to shut scores of offices, and the menace of privatisation.

The CWU estimates that around 40,000 jobs are at risk from management plans.

Deputy general secretary Dave Ward told delegates that the government’s liberalisation of the postal service stood behind the attacks.

“We know that we can’t simply strike our way out of this situation – and that there must be a political solution to the problems we face – but if management don’t back off, we will ballot for strike action,” he said.

He added that the timetable for the strike “will be designed to maximise pressure on the company and the government”, but that the union would offer talks before a ballot is implemented.

Bob Gibson, the CWU assistant secretary outdoor, said that the coming dispute would be even more important than last year’s.

In closed session several delegates warned the union’s leadership not to flag up compromises before the start of any negotiations.

It is expected that the union will initiate a ballot for strike action in August, with action likely from September onwards.

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