Tag: Europe

EPFL – New master's for future postal leaders

Posted by | May 28, 2008 | |

Launched on 28 April, the Executive Master in Postal Leadership at the Swiss Federal Institute of Technology (EPFL) in Lausanne – Switzerland, is an advanced programme of continuing education, specially designed to address postal issues through an industry-wide, multi-stakeholder approach. This part-time programme is intended for senior postal managers with 10 to 15 years’ technical or commercial experience. The first intake comprises 10 students from six countries of Africa, Asia and Europe.

The UPU supports this training as part of the memorandum of understanding it signed with the EPFL in 2006, which aims to promote research and education in the postal field. In this connection, the UPU Director General, Edouard DAYAN, and a UPU economist, José ANSON, led two sessions on 5 May in Lausanne. Mr. DAYAN spoke about the important role of multilateralism in postal sector development in the current context of globalization, and about migration and the development of trade by micro, small and medium-sized enterprises, while José ANSON presented various models for postal sector development in Latin America, sub-Saharan Africa and the emerging Asian countries. Mr. DAYAN expressed his delight at the conducting of exchanges with students from around the world, and noted the fruitful collaboration between the UPU and the EPFL. Competition, regulation, the universal service obligation and innovation will be on the agenda of forthcoming sessions. In addition to postal issues, increased emphasis will be placed on management. Consequently, this master’s programme may be regarded as a sort of postal MBA. By the end of this training, participants will have acquired the skills to assume management responsibilities with public and private postal operators, regulatory authorities, governments, suppliers and strategic partners.

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DPD in Russia Announced 2007 Results

Posted by | May 27, 2008 | |

In 2007 DPD in Russia further strengthened its positions on the Russian transportation logistics services market. In total DPD in Russia delivered 3.5 million parcels for 14,000 customers across Russia, the total weight carried was around 100,000 tons. The turnover exceeded 2006 results by 41 pct.

As of autumn 2007 the business trades under the single international DPD brand. Transition to DPD brand means that the reliability of services rendered by DPD in Russia, staff professionalism and partnership customer relations are all in line with what today’s demanding customers expect from transportation logistics solutions in Russia and internationally.

The branch network of DPD in Russia further expanded in 2007 with the opening of 3 new branches in Irkutsk, Kemerovo and Surgut. By the beginning of 2008, the network of DPD in Russia comprised 25 branches. Each branch offers the complete range of services which DPD in Russia provides based on a unique express forwarding approach.

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MARABÚ II implemented in Spanish provincial capitals and major cities

Posted by | May 27, 2008 | |

CORREOS has successfully completed the implementation of Marabú II, the new automated system for monitoring collection from letter boxes, which will improve the efficiency and quality of the postal service.
This computer application can accurately track collections of letters and other post deposited by the public in the boxes on the main streets and squares of all Spanish capitals and all towns of over 50,000 residents.
The results obtained to date show that Marabú II ensures collection efficiency of nearly 100%. Through this computer system, which provides data daily, CORREOS monitors the entire trajectory of the different collections carried out each day and obtains information as to their exact time, as well as the arrival of this post at each automatic sorting office.
The letter boxes and sacks containing the mail are identified with their corresponding bar code. This enables the letter carriers to use their portable terminals to register the barcodes of the letter boxes and the sacks that carry the collected mail, as well as other data: the condition of the letterbox, how long the collection took, the time of day when most letters are posted, the most and least used letter boxes, and so on.
At the end of their route, the letter carriers can upload the data from their portable device to a central computer, where the exact time and the sacks collected are registered in a database. This way, any service issues can be dealt with immediately.

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TNT Express ranked in the Top 10 of Germany's most customer-friendly companies

Posted by | May 27, 2008 | |

TNT wins the Impulse award TNT Express has been selected one of the ten most customer-friendly companies in Germany within the “Germany’s customer champions 2008” contest commissioned by the business magazine Impulse.

TNT was ranked number nine among 50 companies participating in the contest and number four among the B2B providers for excellent and customer-oriented management as well as outstanding customer relations. TNT said it was the only company in the transport and logistics industry to be selected in the Top 10 of this contest.

The competition consisted of a multilevel process – a self-evaluation of the management, a customer survey and a separate assessment through experts. The assessment was based on criteria for increasing customer orientation stated in the excellence model of the European Foundation for Quality Management (EFQM).

“The high percentage of B2B providers among the best ranked shows that relationship management has also become very important in contact with customers,” commented Jutta Roller, Director Customer Service TNT. “The contest is a benchmark for Customer Relationship Management. The fact that we belong to the best in this category confirms our strategy of proximity and accessibility.”

TNT Express Germany has won a number of customer service awards in recent years.

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DHL Russia introduces new time definite delivery service

Posted by | May 27, 2008 | |

DHL Russia has launched a new time definite delivery service ‘DHL Express 10:30’ providing door-to-door delivery of express shipments to the largest cities worldwide on the next business day before 10:30 a.m to better respond to customer needs.

This service with a flexible and convenient pick-up system is currently offered for the delivery of documents and goods from Moscow and the surrounding region to the largest US cities, the company announced. Other cities around the world will be added to broaden the offering.

‘DHL Express 10:30’ provides a money-back guarantee and the opportunity for customers to track their shipments via the DHL website, email or SMS.

Shipments are collected not only during the working days but also Saturdays. Customers can also ship their documents independently via one of the DHL service points in Moscow thus ensuring they meet their commitments to their American business partners on time.

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