Tag: Europe

Haypost launches a new organizations structure

Posted by | Apr 16, 2008 | |

The Director General of HayPost, Hans Boon, will present a new company structure to HayPost staff on April 10, 2008.

This new organizational structure will help implement a flexible strategic and tactical management policy with the use of group models for work performance in order to increase the efficiency of the company’s network system.

“According to this new structure, all HayPost subdivisions will have a precise functionality and clear descriptions to help increase the overall efficiency of the company,” states Mr. Boon. “Particular attention is made to introducing new services and modernizing the traditional postal and financial services.”

Overall, this new organizational structure will ensure diligent control and cooperation among management and operational staff – both from headquarters and regional branches. HayPost management will pay great attention to the qualification of the staff to ensure that HayPost grows in the direction of quality management control and operational strengthening.

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TNT unions to strike next week over labour talks

Posted by | Apr 16, 2008 | |

Trade unions at TNT NV will step up the pressure on the Dutch mail company with one-day strikes next week to back their demand for a 3.5 percent wage rise, a union leader said.

“Workers in The Hague will go on strike on Wednesday and workers in Amsterdam on Friday,” union director Anneke Stevens told Reuters.

She said this will be followed by industrial action in the different areas, culminating in a countrywide strike on May 27.

TNT, Europe’s second-largest mail company, said its workers are paid 20 to 25 percent more than market rates and has offered a 1.5 percent wage increase retroactive to April 1.

It had originally sought a pay freeze, seeking to cut costs and compete better with rivals. It is targeting cost savings of 395 million euros (USD 625.3 million) between 2007 and 2015. TNT also proposed a 1.5 percent rise on Jan. 1, 2009, conditional on changing employment conditions.

The company, which is expected to lose its monopoly in the domestic market this year, has said that without changes to employment terms, it may have to cut up to 11,000 from its Dutch workforce of 59,000.

TNT, which has steadily lost market share to rivals Sandd and Deutsche Post’s Selekt Mail, earlier on Wednesday urged unions to continue labour talks. Unions had set an April 16 deadline for the company to meet their demands.

It said the issue was not the salary levels but rather clarity on a future collective labour agreement that is in line with the market.

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DHL opens a new office in Murmansk

Posted by | Apr 16, 2008 | |

On the 6th of April DHL is opening its new office in Murmansk. The North-West of Russia occupies a special position on the country both in terms of economics and geography, representing a major point of interest for DHL to further develop its infrastructure. The opening of the new office will allow DHL to lay a strong foundation for the further improvement in the company’ s level of service to meet the increasing demand of customers in the Murmansk area.

Within the past few years, the North-West region has enjoyed extensive growth in shipment volumes. The number of customers has also increased. ‘The business situation in Murmansk and the Murmansk region requires us to provide the highest level of service’, says Daniel Kearvell, Area Manager DHL West Russia. ‘We opened our first office in Murmansk in 1996. Since that time our volumes have increased several times and we saw the necessity to open a new, modern office in Murmansk that could reflect our passion for quality and service excellence’.

The new office is equipped with a modern multi-channel telephone station that allows DHL customer service agents to answer all incoming customer enquiries with a 100 pct service level. An increased number of courier routes have made it possible to add an extra flight to Moscow and to serve various remote destinations in the Murmansk regions with DHL’s own resources.

DHL customers in Murmansk can take advantage of International and Domestic Time Definite and Day Definite deliveries across Russia and the world.

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Amazon launches major distribution centre in Swansea

Posted by | Apr 16, 2008 | |

Online retailer Amazon has announced that it has opened a major new distribution centre in South Wales.

The company is now seeking more than 1,000 new workers to staff the 800,000 sq ft site at Swansea Bay, located on 33 acres of land near the city’s seaport.

According to Amazon, hundreds more jobs will be created in the area over the next five years and the new centre is the company’s fourth and largest distribution facility in Britain.

The US retail giant has sites at Glenrothes and Gourock in Scotland and Milton Keynes in the south of England.

Amazon’s new Swansea centre, built by Australian construction firm Macquarie Goodman, will play a key role in meeting current and future demand, as the company continues to see profits rise from the continued growth of Britain’s internet shopping sector.

Swansea is the second largest city in Wales and the opening of the new centre speeded up building of a new access road to Jersey Marine in Swansea, where the centre is located.

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Royal Mail reveals secrets to Direct Mail success (UK)

Posted by | Apr 16, 2008 | |

Companies can increase the success of their direct mail activity by at least 50 per cent by following a five-point plan.

That’s according to the Royal Mail on the back of an in-depth study of more than 600 mail campaigns.

The research, carried out by Quadrangle on behalf of Royal Mail, revealed that around 30 per cent of business to consumer (B2C) and business to business (B2B) campaigns pull in response rates of between one and five per cent and a further 30 per cent between five and 20 per cent.

The top performing campaigns – 14 per cent for B2C and 15 per cent for B2B – achieved responses of between 20 and 75 per cent.

The study also unveiled the five most important ingredients to boosting campaign success.

Quality data. Campaigns centred around quality data achieve response rates that are 50 per cent higher than average. Successful B2C mailings are particularly likely to have utilised a customer database while bought in lists are more effective for B2B campaigns.

Integration. Campaigns that have a strong integration with other brand activity deliver response rates of 60 per cent plus above the norm. This reinforces Royal Mail’s recent research which revealed integrating direct mail with digital activity can increase consumer spend by 25 per cent.

Creativity. Campaigns with a strong creative angle generate over twice the average level of response. Less creative mailings underperform by a third.

Cutting costs cuts response. Direct mail campaigns with an investment of less than 60p per item are the worst performing.

Finally the Royal Mail advises that, Logistics make a difference. Campaigns sent via Royal Mail’s Mailsort 1 – a next day delivery service – consistently achieve a 70 per cent uplift.

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