Tag: Europe

Use Your Postal Service or Lose It

Hardened unionists, determined to stand on picket lines to the last, are a big part of Royal Mail’s present troubles.

There are of course many that will be doing so because the changes ahead at Britain’s monopoly postal provider will affect their way of lives, there is also a proportion who feel its in the interest of their customers, but by and large, activists make up a large percentage of strikers, particularly in areas that have in the past seen mining strikes.

Such memories are not easily forgotten – particularly in the north and parts of Wales but certainly Royal Mail has had a great deal of influence from the union in its lifetime, and its a strength that is not easily given up by its members.

In the private sector, flexibility has been key to maximizing profits and arguably with little reward for those doing the actual work but in most cases, productivity bonuses and reward payments have been welcomed. On the reverse side, the fat cat culture has swelled in some industries and understandably unions are becoming somewhat restless. That said, industrial action in the form of strikes also has a negative effect. Loss of revenue can weaken a business to the point of no return and Royal Mail is determined not to be bullied by strikes as it reorganizes the way it works simply to survive.

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BT signs communication services agreement with DHL Express Italy

A three year agreement for the supply of communication services has been signed by communication services and solutions provider BT and DHL Express Italy, an international express transport services company.

BT said BT Italy will manage and develop the domestic data transmission network of DHL Express, under the terms of the agreement, connecting its 180+ Italian offices and seven contact centers and providing voice services. It confirmed the agreement incorporates a switch from traditional voice to VoIP-based services and includes the supply of 3,000 next-generation IP phones.

According to BT, it will also provide a new contact centre platform, developed in cooperation with Cisco, to manage over 1,100 operator desks in DHL Express’s seven Italian contact centers. It said a centralized platform hosted within BT’s Milan and Rome data centers will be used to supply services for VoIP and contact centers.

The new network will use the full potential of IP MPLS technology and ensure security, reliability, speed and scalability.

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Deutsche Post World Net appoints new CFO

Effective October 1st, John Allan (59) will assume responsibility as Chief Financial Officer (CFO) based in Bonn, the headquarters of Deutsche Post World Net (DPWN). Allan is already a member of the Deutsche Post World Net Executive Management Board and responsible for Logistics, based in Bracknell/London. In future, he will also take over the Global Business Services (GBS), the Group’s Shared Services such as IT, Procurement, Real Estate, or Legal Services.

Frank Appel (46) will take over Allan’s current position as Head of the Logistics division in Bracknell, effective October 1st. Appel ran the DHL Logistics business prior to the Exel-acquisition and is currently on the Executive Management Board in charge of Global Business Services (GBS), Mail International and Global Customer Solutions (GCS). While Allan takes over GBS after Appel successfully established these Shared Services functions, the latter will keep his responsibility as Head of GCS, the unit which manages the relationships with Deutsche Post World Net’s top 100 customers. Appel will also continue to run Mail International, Corporate Regulatory Management as well as the “First Choice”-program, which is Deutsche Post World Net’s quality and customer service improvement initiative.

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Kuehne + Nagel, AstraZeneca ink new pact

Kuehne + Nagel (K + N) has inked a new pact with UK-based drug maker AstraZeneca to provide the global cold chain air and sea freight for some of its products.

Under the contract, K + N will facilitate the transportation one of AstraZeneca’s statins, as well as an oncology drug and an anesthetic, among other medicines, and some active pharmaceutical ingredients (APIs), from production sites in the UK, Sweden, France, Italy and Germany, to destinations in the Middle East, Japan, Africa and the USA.

The pharmaceutical products it has been charged with are in both emulsion and solid form and must be maintained within a stipulated temperature range, said K + N.

So far this is exactly what they have been doing. Aside from the new K + N deal, in May AstraZeneca awarded UK-based NYK Logistics a two-and-a-half-year contract for the distribution of its drugs throughout Europe, worth GBP 6m (EUR 8.9m).

NYK said at the time that the arrangement would bring together the distribution operations of AstraZeneca’s European manufacturing facilities for the first time, as until now, each plant operated independently and was responsible for its own transportation.

Under the terms of the contract, NYK will use its pan-European network of road transport partners to provide AstraZeneca with the temperature-controlled distribution of almost 50,000 pallets of product per year from AstraZeneca’s 10 manufacturing facilities across the UK, Belgium, France, Germany, Italy and Sweden to 30 delivery points throughout Europe.

The European contract logistics market is currently flourishing, and recent research from Analytiqa revealed that spending on outsourced logistics services in the European pharma industry is likely to exceed USD 2bn in 2011 as more and more opportunities arise for 3PL providers.

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Royal Mail Sets Out Vision For Future Working – updated

Royal Mail has set out its plan for the future in its ‘full and final offer’ to its workers and is pressing on with change whether in total agreement with the CWU or not.

It emphasizes the need to be flexible and the way in which employees presently work has to change and goes on to say that Royal Mail and CWU have agree that in order to achieve these aims an unprecedented focus is required on driving up the efficiency of the operation and the productivity of its people.

Night shifts are to be removed from all mail centers with the exception of busy city centre units. Delivery times are to be pushed back in step with legislative change to 7.5 T vehicle maximum speeds on 7.5 ton trucks. Weekend working at premium rates is to be cut back drastically. Seasonal changes will also be taken into account allowing greater flexibility for holidays but staff will be expected to cover other duties as required. Door to door products are to be increased from 3 to 5 items but payment for these capped at 3.

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