Tag: Germany

DHL Express and Trelleborg Sealing Solutions sign global distribution contract (Germany)

Posted by | Oct 9, 2008 | |

DHL Express and Trelleborg Sealing Solutions entered a 3-year multi-million EUR agreement. The contract is yet another extension of a successful partnership covering the last 6 years.
Trelleborg Sealing Solutions is a leading global supplier of precision seals for safety critical applications in the industrial, automotive and aerospace markets. The company offers a unique range of sealing products using proprietary materials, innovative manufacturing methods and patented products.
As a leading automotive supplier to tier-1 and tier-2 manufacturers their input begins in design, from the initial stages of vehicle development through to final build and aftermarket support.
DHL Express mainly serves Trelleborg Sealing Solutions with its Time Definite and EUROPLUS Day Definite road based products. Time Definite is a customized door-to-door export, import or domestic delivery of documents and parcels by 4 different precise time options on the next possible business day.

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62pct of Europeans will change provider if met with bad customer service

Posted by | Oct 9, 2008 | |

A study commissioned by DHL Express has revealed that the average European consumer spends more than two hours and 33 minutes per week dealing with customer services.
The independent online survey of 6,435 adults in France, Germany, Italy, Poland, Sweden and the United Kingdom, has revealed some consistent expectations amongst European respondents about customer service:
• Lengthy waiting times (86 pct) is cited as top frustration for Europeans dealing with customer service, yet 71 percent of Europeans had to wait up to a week for their problem to be resolved
• 62 percent said they would seek an alternative supplier of the product or service if they received bad customer service, and 66 per cent disliked automated answering services
• Interestingly, more European men say they prefer to deal with customer service operators face-to-face than women (34pct vs. 32 pct). When asked about their preferred method of communication, Britain and France are in agreement, opting to speak to a representative face-to-face (43pct), compared to the rest of Europe who prefer speaking to a representative on the telephone (40pct).
• When asked which industry provides the best customer service, opinions were mixed with banks, retail and hotels all ranking well, amongst others such as telecommunications, utility, restaurants, insurance, healthcare, express delivery and online industries. For instance, banks are rated as the best customer service provider, according to 22 percent of total respondents from Poland, France and Sweden, whereas the Italians and Germans consider retail companies to offer the best service (19pct). A quarter of Britons (24pct) have chosen the hotel industry, while 14 percent of respondents from France infer that hotels, restaurants, and banks provide equally good customer service.

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Parcelnet links up with Hermes

Posted by | Oct 7, 2008 | |

“We want to be part of the European network as part of Hermes,” Parcelnet’s Managing Director Carole Woodhead said. German-based Hermes is building up a European network with sister companies Parcelnet, Mondial Relay (France) and Porta a Porta (Italy) as well as its subsidiary in Austria.

Parcelnet is currently testing cross-border deliveries from Britain to Germany for TV shopping company QVC, Woodhead said. “More British companies are interested in Europe, and there are European customers with UK shipments,” she commented. The home delivery firm, which has so far used other European carriers for its cross-border shipments, is also in talks with France’s Mondial Relay over cooperation. “In future we want a common service offer,” she added.

Parcelnet currently handles about 110 million parcels a year, has revenues of over GBP 200 million (EUR 257 million) and “is a profitable company”, Woodhead stressed.

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Deutsche Post: New Head of Corporate Communications in March 2009

Posted by | Oct 7, 2008 | |

Christof Ehrhart (42), currently Head of Global Corporate Communications for the European Aeronautic Defence und Space Company (EADS), will become the Head of Corporate Communications at Deutsche Post World Net as of March 1, 2009. He thus succeeds Manfred Harnischfeger (64), who will leave the company to retire as of June 30, 2009, pursuant to contract. Harnischfeger will remain in contact with Deutsche Post World Net as a consultant.
In his new position, Ehrhart will be in charge of Group-wide internal and external communications, corporate sponsoring and worldwide brand management for Deutsche Post World Net. He will report directly to the Chairman of the Board of Management, Frank Appel.

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Arab DMA expected to expand US business

Posted by | Oct 3, 2008 | |

The Direct Marketing Asso¬ciation has partnered with Direct Marketing Services YMHLLC (DMS) to create an Arab DMA (ADMA) in Saudi Arabia.
“This opens opportunities in new markets for our US members, said Ramesh Lakshmi-Ratan, the DMA’s EVP and COO. “This will help [them] develop new consumer and business markets, especially as the whole concept of DM becomes a global enterprise.” Many of the major players in the Arab region, he noted, are American compa¬nies such as Procter & Gamble, Coca-Cola and Microsoft.
Ten percent of the DMA’s membership comes from more than 40 countries outside the US. “This [initiative] will help our international members become better direct marketers through our know-how, technology and best practices,” Lakshmi-Ratan said. “Saudi Arabia, in particular, has a very high per capita income and a very fast-growing economy, so this is a phenomenal growth opportunity for [its] DM.”
The ADMA will work to develop the direct mail industry in the country. The DMS also cur¬rently has a working relationship with the Saudi Post.

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