Leveraging India Post's strength
The strengths of India Post are its long tradition of handling financial services, its wide reach among the mass market and its credibility and trust, says R. VAIDYANATHAN, arguing that more flexibility and autonomy can help the behemoth provide the latest financial services while making profits for itself
India Post is a fascinating organisation. It is effective, efficient, has phenomenal reach and boasts of a tradition of distributing financial products from 1882. It is best in terms of know-your-customer and sits on voluminous data. It needs functional autonomy and its staff more incentivised pay and perks. If India leverages the strength of its postal system, it can serve the people better and make some profits.
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