Tag: International

Deutsche Post World Net to restructure U.S. Express business

Deutsche Post World Net announced a plan to restructure its DHL U.S. Express business by working with UPS for airlift capacity and reducing costs in its ground infrastructure. Under the plan, DHL and UPS have agreed to develop a contract whereby UPS will provide air uplift for DHL Express U.S. domestic and international shipments within North America.

In addition, DHL will align its U.S. Express infrastructure to existing shipment volumes by redesigning its ground linehaul network to better match capacity with customer requirements. The impact on service levels will be minimal with less than 4 percent of shipments affected. DHL remains focused on delivering international and domestic Express products, offering an attractive alternative for U.S. customers and keeping a strong commitment to the U.S. market.

The restructuring plan will lead to sustainable improvements in financial performance and provide a sound starting point for a more efficient and customer-oriented business in the future. In 2008, the company expects an underlying EBIT loss of USD 1.3 billion in U.S. Express. Through the expected cost savings of around USD 800 million in 2010 and around $1 billion in 2011, underlying EBIT will improve accordingly. First positive effects of the plan will start showing already in 2009. The company expects to spend up to USD 2 billion to finance the restructuring plan.

Due to the uncertain economic situation in the U.S., Deutsche Post World Net is reducing its guidance for underlying EBIT in the EXPRESS Corporate Division in 2008 to around 400 million euros from around 500 million euros. Subsequently, the Group’s full-year guidance before non-recurring effects and restructuring costs will be reduced slightly by 100 million euros to around 4.1 billion euros.

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DHL sign air freight agreement with USPS and FedEx

DHL signed a major ground and air freight agreement with the United States Postal Service and its principal air express operator, FedEx.

Deutsche Post World Net plans to announce details of the agreement via webcast from Bonn.

The agreement calls for FedEx to carry some air and ground freight on behalf of the USPS. Sources familiar with the agreement said FedEx will takeover those unprofitable air routes initially and increase the service gradually.

DPWN Chief Executive Officer Frank Appel is also expected to announce the closing of a quarter of DHL’s U.S. stations and the elimination of hundreds of jobs. DHL is expected to redirect its growth efforts on its international service.

FedEx and DHL declined to comment and the USPS was non-committal about the venture.

In January 2001, FedEx and the Postal Service announced two major agreements. One called for FedEx Express to provide airport-to-airport movement of containers holding around 3.5 million pounds of Priority Mail, Express Mail and First Class Mail. The other part of the agreement involved the drop off of packages at FedEx Drop Boxes nationwide. At that time, the venture was expected to generate approximately $1 billion a year for FedEx.

The USPS declined to say how much it pays FedEx annually.

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TNT Express ranked in the Top 10 of Germany's most customer-friendly companies

TNT wins the Impulse award TNT Express has been selected one of the ten most customer-friendly companies in Germany within the “Germany’s customer champions 2008” contest commissioned by the business magazine Impulse.

TNT was ranked number nine among 50 companies participating in the contest and number four among the B2B providers for excellent and customer-oriented management as well as outstanding customer relations. TNT said it was the only company in the transport and logistics industry to be selected in the Top 10 of this contest.

The competition consisted of a multilevel process – a self-evaluation of the management, a customer survey and a separate assessment through experts. The assessment was based on criteria for increasing customer orientation stated in the excellence model of the European Foundation for Quality Management (EFQM).

“The high percentage of B2B providers among the best ranked shows that relationship management has also become very important in contact with customers,” commented Jutta Roller, Director Customer Service TNT. “The contest is a benchmark for Customer Relationship Management. The fact that we belong to the best in this category confirms our strategy of proximity and accessibility.”

TNT Express Germany has won a number of customer service awards in recent years.

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DHL Russia introduces new time definite delivery service

DHL Russia has launched a new time definite delivery service ‘DHL Express 10:30’ providing door-to-door delivery of express shipments to the largest cities worldwide on the next business day before 10:30 a.m to better respond to customer needs.

This service with a flexible and convenient pick-up system is currently offered for the delivery of documents and goods from Moscow and the surrounding region to the largest US cities, the company announced. Other cities around the world will be added to broaden the offering.

‘DHL Express 10:30’ provides a money-back guarantee and the opportunity for customers to track their shipments via the DHL website, email or SMS.

Shipments are collected not only during the working days but also Saturdays. Customers can also ship their documents independently via one of the DHL service points in Moscow thus ensuring they meet their commitments to their American business partners on time.

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FedEx Corporation Honored with Presidential Export Award

The Commerce Secretary Carlos M. Gutierrez joined President Bush at the White House to present the FedEx Corporation of Memphis, TN with the Presidential ‘E’ Award for excellence in exporting.

The ‘E’ Award is the highest honor the federal government can give to American people, firms or organizations that have made significant contributions to the increase of American exports. The Presidential E-Award was created by President John F. Kennedy, by executive order in 1961.

Among the company’s many efforts to drive US exports, FedEx operates an initiative with the US Commercial Service aimed at boosting exports from US businesses. The agreement is designed to help simplify the complexity of international trade, particularly for small and medium size businesses looking to source and sell in the global marketplace.

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