Tag: International

DHL extends Avendra contract (U.S.)

Posted by | Feb 4, 2008 | |

DHL said its USD 80 million contract with Avendra has been extended five years.

The company said the agreement covers overnight, ground and international delivery. Avendra is a Rockville, Md.-based hospitality procurement services company.

As part of the agreement, Avendra and its clients will use DHL for expedited delivery services — including shipping to and from hotels and resorts, corporate and regional offices, sales conferences, management companies — and the delivery of payroll.

“The hospitality industry is one of the most demanding from a service standpoint, and Avendra and its clients seek partners like DHL that help them maintain their reputation for service excellence,” said Charles Brewer, DHL executive vice president of sales, in a news release. “Through this new agreement, DHL will help the largest and most respected hospitality brands stay competitive by providing reliable, expedited shipping services that enhance their business and their guests’ experience.”

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TNT Post software update

Posted by | Feb 4, 2008 | |

TNT Post has selected a software subscription from AMC Technology to integrate their business critical CRM and Telephony Contact Center Solutions at multiple locations.

TNT Post chose the AMC Multi-Channel Integration Suite(TM) (MCIS(TM)) to integrate SAP(TM) Customer Relationship Management (CRM) with a contact center provided by Nortel(TM) for their multi-site integration of SAP CRM 4.0 and their Nortel Contact Center 6.0. The subscription order is for an enterprise deployment to be used in production at multiple contact centers.

AMC’s subscription for MCIS software has provided TNT Post with a pre-packaged, certified integration between SAP CRM and the Nortel Contact Center. This solution helps collect interaction details in SAP and provide screen pops to agents for incoming calls.

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DHL Express Netherlands offers online shipment bookings

Posted by | Feb 4, 2008 | |

DHL Express Netherlands has expanded its online services with the launch of DHL Ship Now enabling business and private customers to book a shipment without needing a DHL account number.

DHL Ship Now is an online programme offering a fast and seamless method for sending parcels to any destination inside or outside the country, the company said. Customers can get a quote, check transit times, select their preferred service and start the pick-up and delivery process. The shipment is pre-paid online by credit card or via the iDeal system. After collection, the parcel’s status can be monitored through DHL’s track & trace system.

Jan Engels, Managing Director for Marketing & Sales with DHL Express Benelux, said: “Both businesses and private individuals are making more and more purchases over the Internet, which is also an increasingly important sales channel for DHL. Thanks to DHL Ship Now, we are catering as effectively as possible for the online shopper’s growing need for ease and flexibility.”

The main customer benefits are the ability to send a parcel without needing a DHL account number, transparent information about transit times and prices, and simple payment, the company said.

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DHL Leipzig hub to go into full operation end-March

Posted by | Feb 4, 2008 | |

The new EUR 300 million DHL Express European air hub at Leipzig/Halle airport will go into full operation at the end of March at the start of the summer 2008 flight schedule. The express operator is also planning to launch rail cargo feeder services between Leipzig and Frankfurt in the summer.

DHL has built up its intra-European flights to and from Leipzig over the last two years, and transferred its intercontinental flights from Cologne to Leipzig last October. In the final step, most of the Brussels hub flights will be moved there, leaving just a small number of services at the Belgian capital.

Once the Leipzig hub is fully operating, more than 60 DHL own or contracted planes will take off and land at the airport every night, and up to 2,000 tonnes of cargo will be handled daily. At present, about 1,800 staff handle some 35 flights and up to 800 tonnes of cargo daily.

Reinboth also disclosed that DHL Express plans to run daily cargo trains with up to 16 container wagons between Leipzig and Frankfurt Airport from the summer to transfer shipments between DHL-controlled flights at Leipzig and commercial flights at Frankfurt.

Leipzig will be the third intercontinental hub in the DHL Express worldwide air network alongside Wilmington (USA) and Hong Kong.

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High speed French mail train gathers pace

Posted by | Feb 4, 2008 | |

Mail and other goods could soon find their way on to the high speed rail network in France.

Fret DV is a venture aimed at establishing a high speed rail freight operation in France. The company was formed in 2006 between SNCF and La Poste, the French postal service. Already, trains operate between Paris, Mâcon and Cavaillon and Fret DV is now considering expanding operations to take in Rennes and Bordeaux. Other possible destinations include Toulouse, Strasbourg, and Lille.

The high speed service could benefit rival postal operators as the final phase of mail deregulation draws closer. The UK withdrew its mail train but reinstated part of its rail operations in more recent years. Increased road fuel costs have begun to make high speed trains a viable way to transport mail and goods.

Fret GV could be moving 150,oo tonnes of high vale freight by 2009, ahead of the final phase of postal liberalisation although for now, lorries still provide the cheapest way to transport goods.

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