Delivering efficiency and profitability
Presentation at IEA by Paolo Luca Stanzaine Ghedini, Poste Italiane.
Key figures, revenue by mail type.
P:LibraryIEA European Postal Services Mch05Paolo_Luca_Stanzani_Ghedini _Poste Italiane.pdf
Tag: Italy
Understanding the customer
. How have customers needs changed ?
. The importance of understanding customer motivations: what entices customers to change supplier?
. Assessing the effectiveness of posts in implementing and meeting customer service standards
. A simplification of operations: are simpler choices and products the way forward?
. How attractive is the one-stop shop for customers?
IPC UNEX results 2004
External Quality of Service Monitoring,Improving the Quality of International Mail.
Quality of service among Postal operators in Europe continued at a high level in 2004 in spite of restructuring and change management demands on postal operations preparing for postal liberalisation. Overall, IPC members delivered 93.7 per cent of first class international letters in Europe within three days of posting (J+3), and 98.4 per cent within five days (J+5). Average delivery time was just 2.2 days.
Quality of service performance was measured by IPC’s UNEX end-to-end monitoring
system. The results show that both speed (J+3) and reliability (J+5) were again far above the European Union’s (EU) performance objectives for delivery of 85 per cent of intra-EU mail within three days, and 97 per cent within five days.
P:LibraryPostalIPC 2004_UNEX_Results.pdf
Deutsche Post eyes privatisation of Italian, UAE State Post Offices
German postal and logistics group Deutsche Post AG will study the possibilities to participate in the privatisation of its Italian and UAE peers, a company spokesperson said on March 4, 2005, confirming previous reports.
Italy’s Prime Minister Silvio Berlusconi eyes a partial privatisation of Poste Italiane within 18 months. The company more than doubled its net profit to 236 mln euro (USD309.3 mln) in 2004 on sales of 9.0 bln euro (USD11.8 bln), up 11 pct year-on-year.
The UAE state post is also considered a profitable business.
Deutsche Post has submitted a bid for 25 pct of Danish Post Danmark. A decision is expected shortly, a spokesperson for the Danish company said. Deutsche Post is considered to have the strongest position of all bidders, as it already cooperates with Post Danmark in package deliveries. Dutch TPG and financial investor CVC Capital Partners are also among the bidders.
Read MoreDeutsche Post keen to expand abroad
Deutsche Post is keen to expand its international operations. The company says that it is examining the possibility of acquiring a stake in both the Italian postal service operator, Poste Italiane, and the postal service of the United Arab Emirates, Emirates Post. According to press reports, Emirates Post is preparing for privatisation. Deutsche Post already cooperates with this company, which is said to be profitable. Silvio Berlusconi, the Italian prime minister, has said that Poste Italiane will be partially privatised within the next 18 months. The latest figures show that this company has more than doubled its profit to 236m euros, while growth of 11 per cent has been achieved in turnover, to 9bn euros.
Read MorePost & Parcel Magazine
Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.