US Postal Service scores big in customers’ delivery comparisons
The US Postal Service – no stranger to measuring itself for performance success and customer satisfaction – took the lead in four informal parcel delivery tests conducted by postal customers this holiday mailing season. The “New York Times,” “Grand Rapids Press” (MI), KSLTV (UT) and KTVI (MO), within days of one another, conducted mailing comparisons among the US Postal Service, DHL, FedEx and United Parcel Service, measuring delivery time, quality and cost, shipping identical items ranging from coffee mugs and holiday ornaments to pecans within each test and using comparable classes of mail.
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