Tag: Netposti

Itella and the Finnish Government partner up in invoice processing

Last spring, Itella Information Oy won a competitive tendering round for the Government’s invoice processing services. The new contract, valid as from 1 December 2007, facilitates more extensive cooperation between Itella Information Oy and the Finnish Government. The State Treasury’s goal is to receive all of the Government’s incoming purchase invoices as e-Invoices by the end of 2009. The same applies to the majority of sales invoices.

In order to meet this target, cooperation with Itella is essential, says Kristiina Seppälä of the State Treasury.

– On an annual basis, this involves over 2.7 million incoming invoices and 13.2 million outgoing invoices. As regards the outgoing invoices, the major annual invoice batches comprise the Finnish Vehicle Administration’s approximately 6.7 million vehicle tax letters and over 5 million television fees by the Finnish Communications Regulatory Authority. Some 89 per cent of the invoices sent out by the Government are targeted at consumers. As to the Government’s incoming invoices, almost 70 per cent arrive in electronic format already, of which around 30 per cent do so as e-Invoices.

Itella digitises purchase invoices arriving at the bureau on paper, including them directly in the bureau’s purchase invoice recycling system, where the material is available for immediate use. With the help of Itella Information, various state offices can adopt completely electronic, efficient processes in information processing, which results in considerable savings for taxpayers. Electronic processes involve significant improvements in the efficiency of operations, thanks to the omission of manual work stages, fewer mistakes and faster information processing.

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Itella: 85 million eLetters sent annually

In Finland, circa 85 million eLetters are sent annually. The users of this service consider the Itella eLetter to be easy to use, inexpensive and reliable. It is, hence, mainly used for sending invoices. The concept, used since the early 1990s in Finland, is also now being exported.

With the help of Itella’s eLetter service, companies send documents, for example invoices, customer bulletins or salary statements, to Itella in electronic format. Itella Information then prints and places the documents in envelopes and sends them, depending on the format that the recipient wants, to their destination either by post in paper format or electronically for example to Itella’s eTransactions service, Netposti. The eLetter service speeds up the flow of information from the sender to the recipient, resulting in the sender’s organisation functioning more efficiently. The routine work processes, such as fulfilment and posting, are carried out by Itella in a data secure manner, and it only remains for the client company to produce the content.

According to the customer satisfaction survey commissioned by Itella Information Oy in May, the users of eLetters are highly satisfied with the service: it is considered easy to use, inexpensive and reliable. 80 pct of the respondents rated the eLetter as “extremely good” or “excellent” for ease of use. 75pct considered the eLetter to be a service that matched their needs well and 76pct were satisfied with the quality of the printing and mailing services.

Almost 70 pct of the companies and organizations surveyed use the eLetter for sending invoices. Of the users of the service, around 50pct send salary statements and circa 25 pct other customer communications, such as bulletins and customer letters.

The objective of the customer satisfaction survey was to chart customer opinion about the eLetter service and to find out about the selection criteria for its use. 120 business customers using the eLetter service took part in the survey and it was conducted via telephone interviews.

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