Paying for post by shape and size 'will cause chaos'
The introduction of new postage rates for letters and parcels will cause increased queues at post offices and confusion for consumers, a consumer watchdog claims.
Postwatch said that Pricing in Proportion (Pip) which is being fully introduced next month, will lead to increased pressure on post office counters, where queues are already growing.
The new plan means that customers will be charged for the size and thickness of the letter they are posting, rather than simply its weight.
A campaign to inform customers begins today, with a paper template being posted to every address in Britain.
A Postwatch spokesman said that, in the short-term at least, queues at post offices were likely to become longer as people struggled with the new rules and worked out the price they would need to pay.
“Royal Mail needs to work hard to inform people what is going on,” he said. “We are keeping an eye on how queuing goes in the longer term.”
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