Tag: Royal Mail

Royal Mail: too slow to adapt to a changing business worldChristine Buckley, Industrial Editor

Posted by | Jul 7, 2008 | |

By the end of the year there will be just over 11,500 post offices left in Britain. Twenty years ago there were nearly double that amount at 21,100.

Too many people, particularly those left without a local post office, the decline of the network is the most visible evidence of more sweeping changes that have been hitting Royal Mail.

The public has not taken the axing of one in two post offices over 20 years without a fight. The latest round of 2,500 closures, which is nearing its completion, has triggered a storm of protests, both from spontaneous local community campaigns and from local Conservative Party petitions.

It began a regional roll out in January and will finish the last set of consultations at the end of next month in Herefordshire, the West Midlands and Worcestershire.

The network of small post offices, as opposed to the 500-plus larger, high-street offices, are franchised businesses mainly run by individuals or families. But their costs have proved difficult for Royal Mail because of changes in the workload at the offices.

Business dropped dramatically several years ago when the Government began to phase out the payment of benefits in cash at post offices. It switched to direct payment in to recipients’ bank accounts or via the Post Office card account, a no-frills bank account. The contract for the card account was given to Royal Mail but it is about to be renewed after going to tender. Sub postmasters fear the decimation of the highly shrunken network if the contract is not awarded again to Royal Mail and instead goes to a rival bidder, such as Paypoint.

Critics of Royal Mail’s handling of the closure programmes say that it is not just the loss of benefits business that led to the erosion of the network but an unimaginative range of services and tardiness in adapting to the changing world of communications.

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Indian carriers get ready to launch cargo flights abroad

Posted by | Jul 7, 2008 | |

With competition hotting up from big-time players such as FedEx and UPS as well as the established international cargo airlines, two of India’s top express players have chalked out plans to go overseas.

Over the past few years, the number of cargo carriers has gone up significantly. From the lone Blue Dart, the only Indian cargo carrier, there are today at least half a dozen more players.

Blue Dart Aviation, a subsidiary of express cargo carrier Blue Dart Express, has drafted a plan to start flying abroad. The plan, said Tulsi Mirchandaney, formerly senior vice-president, marketing and projects, and now managing director of Blue Dart Aviation, is in
the initial stage.

Mirchandaney should know because she was not only instrumental in marketing air cargo products but also involved in route planning and space allocation.

The decision to fly abroad has been prompted by the under-utilisation of Blue Dart’s fleet. Blue Dart has seven planes – four Boeing 737s and three Boeing 757s – that fly around the country for only eight hours at night.

In 2005, DHL Express completed the acquisition of 81.03 per cent of the equity capital of Blue Dart Express. Under the deal, Blue Dart continues to operate as an independent brand and provides a complete spectrum of domestic services through synergies with DHL.

The company is currently in talks with its parent DHL to find out ways in which the two could work together and ensure that Blue Dart planes can be used for international operations.

While Blue Dart firms up its plan, GATI, an express cargo delivery major with experience in distribution and supply chain management solutions, has started its foreign air cargo operations with Air India.

GATI’s managing director and chief executive officer Mahendra Agarwal said that his company had an agreement with Air India to take cargo overseas. This would be a follow-up to GATI’s tie-up late last year with the national carrier.

According to that tie-up, three of AI’s Boeing 727-200 freighters operate with the GATI logo within the country.

Keen to establish its presence globally, GATI has set up offices in China, Japan, Dubai, Hong Kong Thailand, Nepal and Sri Lanka and has plans to foray into other markets. The express major’s revenues have grown from USD 1 46 million to USD 7.04 million over the past three years.

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DX Expands Mail Sorting Capability

Posted by | Jul 4, 2008 | |

DX, the independent postal service, has opened a new sorting centre in Avonmouth.
The new centre is the result of a good year for DX, which has gone from strength to strength, even during the bitter postal strike at Royal Mail last year.
DX, which operates a network of pickup and collection points via solicitors and financial service companies, says the new GBP 650,000 centre means it can improve the speed and accuracy of sorting operations and a further 30 new jobs have been created.
In May, DX announced that over 600 Glasses Direct customers now receive their glasses via The DX Group on a next day delivery basis.
The specialised service ensures peace of mind for Glasses Direct customers as DX obtains a signature on delivery, and where a signature is not possible, the glasses are posted through customers letter boxes using a three point identification criteria of the property noted. This provides Glasses Direct with the assurance that glasses have been delivered to the right place.
The DX Group also offers a re-delivery service free of charge to Glasses Direct customers, so if for any reason the customer is not able to receive them, they can arrange to have their glasses re-delivered the next day to an existing or new address.
Other clients of The DX Group include the Identity & Passport (IPS) Office, members of the legal industry and major credit card & financial services.

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eDigitalResearch Nominated for 'HR Supplier of the Year' Award by Royal Mail

Posted by | Jul 4, 2008 | |

Digital market research specialist, eDigitalResearch, has recently been shortlisted by Royal Mail for its coveted ‘HR Supplier of the Year’ award, which recognises suppliers who have delivered exceptionally high levels of service and product innovation over the last year.

The recent ‘Have your Say’ and ‘Christmas Operational Support’ campaigns are examples of how the partnership between Royal Mail and eDigitalResearch has been particularly effective. Through survey technology from eDigitalResearch, Royal Mail was able to rapidly gather information on people working within the Royal Mail Group who were able to support the operation during the exceptionally busy Christmas period. The data received enabled Royal Mail HR teams to coordinate resources effectively and minimise disruption for its customers.

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Postcomm approves IDRS Ltd to run a redress scheme for licensed postal services3 July 2008

Posted by | Jul 3, 2008 | |

Postcomm approved IDRS Ltd’s application to run a redress scheme for postal services. This follows extensive consultation with postal operators and stakeholders which began on the 30 April 2008.
The redress scheme will consider complaints about licensed products and services provided by licensed postal operators if a customer and a company are unable to resolve a complaint between themselves. It will provide resolution and redress for complaints while maintaining the principle that the primary responsibility for resolving consumer complaints sits with the postal operator.
The new arrangements will come into effect on the 1 October 2008. It will be funded by licensed postal operators. IDRS and licensed postal operators will now discuss and agree the details of the redress scheme. All documents can be found on the redress scheme in postal services – approval criteria page.

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