Tag: Royal Mail

eDigitalResearch Nominated for 'HR Supplier of the Year' Award by Royal Mail

Digital market research specialist, eDigitalResearch, has recently been shortlisted by Royal Mail for its coveted ‘HR Supplier of the Year’ award, which recognises suppliers who have delivered exceptionally high levels of service and product innovation over the last year.

The recent ‘Have your Say’ and ‘Christmas Operational Support’ campaigns are examples of how the partnership between Royal Mail and eDigitalResearch has been particularly effective. Through survey technology from eDigitalResearch, Royal Mail was able to rapidly gather information on people working within the Royal Mail Group who were able to support the operation during the exceptionally busy Christmas period. The data received enabled Royal Mail HR teams to coordinate resources effectively and minimise disruption for its customers.

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Postcomm approves IDRS Ltd to run a redress scheme for licensed postal services3 July 2008

Postcomm approved IDRS Ltd’s application to run a redress scheme for postal services. This follows extensive consultation with postal operators and stakeholders which began on the 30 April 2008.
The redress scheme will consider complaints about licensed products and services provided by licensed postal operators if a customer and a company are unable to resolve a complaint between themselves. It will provide resolution and redress for complaints while maintaining the principle that the primary responsibility for resolving consumer complaints sits with the postal operator.
The new arrangements will come into effect on the 1 October 2008. It will be funded by licensed postal operators. IDRS and licensed postal operators will now discuss and agree the details of the redress scheme. All documents can be found on the redress scheme in postal services – approval criteria page.

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Innovation Needed For UK Mail Processing Says Report

Key Note has just released an 85 page market assesment of business postal services in the UK.
The assessment report examines the market as it stands, focusing on the part of the industry for which licences are required. The report looks at how the mail markets operate on an international level, and suggesting how the market will develop in the future. Extensive research was conducted using information from the regulatory body Postcomm, as well as individual companies and European and international information sources. Key Note also invited key industry practitioners to take part in a virtual roundtable, to elicit views from within the industry itself.
According to Postcomm’s 2007 Competitive Market Review, published in October 2007, the UK addressed mail market was worth around GBP 6.6bn in 2006/2007, a figure, Postcomm confirms, that is largely based on The Royal Mail’s revenues.
However, Key Note estimates that the market size as slightly higher for that period, looking at The Royal Mail’s reported revenues and factoring in an estimated size for Royal Mail competitors, to arrive at a market size of GBP 6.9bn for 2006/2007. The Royal Mail Holding’s annual report for its 2007/2008 financial year shows revenues for its letters business as GBP 6,830m, a 0.3 pct decrease in 2006/2007 revenues (reported as GBP 6.8bn, rather than the GBP 6.6bn cited as market size by Postcomm in its Competitive Market Review). Key Note observed that, while The Royal Mail’s revenue had declined slightly, revenue from competitors has risen to compensate, which means that the market size remains at GBP 6.9bn.

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GLS Germany uses parcel shops as alternative delivery points

GLS has started to use its network of 5,000 parcel shops in Germany as alternative delivery points when private customers are not at home to receive their shipments. The new service responds to the boom in online orders from e-commerce.

In case there are no neighbors available to receive a parcel during the absence of the recipient, the GLS driver leaves a delivery note at the recipient’s home, takes the parcel to the nearest GLS parcel shop, and transfers the delivery information into the GLS IT system immediately after dropping off the parcel.

The customer can check that the parcel has arrived in the shop by using the Track-ID to make an online query on the GLS website, or via SMS or phone. He or she can then pick up the shipment in the GLS parcel shop by showing the delivery note and an ID card. The shipment can be picked up from the parcel shop within nine days of its delivery there.

If none of the 5,000 parcel shops in Germany is located close to the recipient’s address, GLS makes a second delivery attempt to the home address.

GLS said the alternative delivery to parcel shops was tested in a regional pilot scheme and was widely accepted by customers. The first experiences in nationwide operations from April onwards were also positive. Hardly any parcel stays longer than two days in the parcel shop before being collected, according to GLS.

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New GLS network partner in Turkey

Istanbul-based MNG Kargo Co Inc is a new GLS network partner in Turkey, carrying out national parcel distribution for all GLS companies since May. It will start feeding packages from Turkey into GLS’ pan-European network in July. The new partnership will reduce projected transit times for parcels from GLS’ European hub in Neuenstein (Germany) to Turkey by a day. MNG Kargo is the third-largest player in the Turkish CEP market, with 2,000 vehicles, 6,000 employees, 26 hubs, 600 branch offices and 1,150 mobile service stations, all of which enable it to serve even the most remote regions of the country.

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