Tag: Royal Mail

Royal Mail to deliver telecoms improvements

Posted by | Jun 21, 2007 | |

Royal Mail is planning to consolidate and transform its telecoms infrastructure to cut costs and improve flexibility.

The organization has started a procurement process for the provision and management of its existing telecommunications services, and will examine how to transform its network, including the production and distribution of digital audio-visual content via media such as IPTV.

Royal Mail says the network services, including voice, data, fixed and mobile, must be able to meet its future requirements.

The 10-year contract will be worth about £65m and will also include provision of its call centre infrastructure.

Datamonitor analyst Alex Kwiatkowski says Royal Mail is looking to adopt IP technology.

A 10-year contract is not common, but suggests the organization is investing significantly to ensure the project is done properly. This is particularly important as Royal Mail is a large business with more than 14,000 post offices, says Kwiatkowski.

The firm has overhauled resource planning and business intelligence systems and introduced RFID and mobile devices in recent years, contributing to the turning of daily losses of £1m into earnings of GBP 2m.

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Royal Mail response to planned CWU strike

Posted by | Jun 21, 2007 | |

Royal Mail said today the CWU’s planned strike action next week would only add to the very difficult competitive challenges the company and its people are already facing.

Royal Mail Chief Executive Adam Crozier said: “Royal Mail will do all it can to mitigate the impact of strike action but we are very disappointed for our customers at the disruption they are now facing. We remain very willing to sit down with the CWU to explain again the absolute need for Royal Mail to modernise and to underline how damaging a strike would be for postmen and women, and our customers.”

According to Royal Mail website:
• The mail market in the UK is declining by 2.5% per year
• Royal Mail has already lost 40% of bulk business mail to rival postal operators
• Royal mail’s rivals are 40% more efficient not because their people work harder but because they have already modernised and have much more technology
• Royal mail’s rivals pay their people 25% less than Royal Mail

Mr Crozier added: “We are losing business because we have failed to change and modernise – and as a result our costs and therefore our prices are higher than those that rivals are charging in the intensely competitive business mail, which makes up 90% of all postings.

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New GLS online portal

Posted by | Jun 21, 2007 | |

GLS, the European parcels group, has unveiled a new online portal combining the products and services of several national subsidiaries: www.gls-group.eu

GLS France announced that it was one of the first subsidiaries whose website has been restructured into part of the European portal. Other countries partly or completed incorporated into the new website include Austria, Denmark, Germany, Ireland and Spain.

The new website offered a transparent overview of the GLS products and services, and new functionalities, the company said. A new “Your GLS” protected section offered customers services such as tracking and tracing, proof of delivery and activity reports.

From September, customers will be able to manage their GLS shipments online, GLS France added.

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Royal Mail postal workers to strike for 24 hours on 29 June

Posted by | Jun 21, 2007 | |

Royal Mail postal workers will strike for 24 hours on 29 June in a dispute over pay, the Communication Workers Union has said.

The union’s executive decided to go ahead with the first national postal strike for 11 years after talks with Royal Mail broke down yesterday.

CWU members voted for strike action, in a ballot earlier this month, in response to Royal Mail’s 2.5 pct pay offer and plan to cut 40,000 jobs. The union said it was not opposed to modernisation, but ‘change needed to be underpinned by raising workers’ pay’.

Royal Mail said the CWU’s planned strike action next week would only add to the difficult competitive challenges the company and its people are already facing.

‘Royal Mail will do all it can to mitigate the impact of strike action but we are very disappointed for our customers at the disruption they are now facing,’ said chief executive Adam Crozier. ‘We remain very willing to sit down with the CWU to explain again the absolute need for Royal Mail to modernize and to underline how damaging a strike would be for postmen and women, and our customers.’

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Royal Mail – Compensation Delay

Posted by | Jun 21, 2007 | |

Royal Mail is asking Postcomm if it can suspend compensation to bulk mailers for failing to deliver on time due to postal strikes.
No figures are available as to what the compensation payouts could amount to, but even if the compensation is delayed for two years as Royal Mail has requested, if strikes are extensive, it could run into millions of pounds that could put further pressure on jobs.
Postcomm have yet to make a decision on Royal Mail’s application. Currently, if Royal Mail misses their quality of service target by more than 1%, bulk mailers may be entitled to receive compensation. Eligible customers are compensated based on a percentage of their yearly spend on the product concerned.

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