Tag: Royal Mail

Post Office HR chief moves to Bradford & Bingley

Posted by | May 2, 2007 | |

an Anderson has left the Post Office where he was executive director HR to go Bradford & Bingley as HR director.

After four years at the Post Office, Anderson decided he wanted a fresh challenge.

The role at Bradford and Bingley has been newly created for Anderson, and he aims to drive the people strategy of the bank and to develop staff talent to meet its business plan.

Anderson, said: “We are looking at how we make our remuneration package, including benefits, most appropriate for our people.”

Before his role at the Post Office, Anderson was HR director at Axa Insurance.

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Parcelforce reveals crucial role of IT change in turning loss into profit

Posted by | May 1, 2007 | |

An IT-based streamlining program has helped Parcelforce turn around initial losses of GBP 193m to make a profit of GBP 18m over the past 27 months, Vanessa Leeson, managing director of the delivery company, told the spring meeting of the BCS Elite group.

Following its split from Royal Mail in 1992, Parcelforce embarked on a series of major IT changes to cut costs, improve the delivery rate and reduce its headcount. Leeson told the BCS IT directors group that simplification was key, with every aspect of the organization’s systems subject to rationalization. The network was downsized and the company reduced the total number of systems used from 47 to 21.

A key project was to increase the functionality in the handheld devices used by delivery staff and ensure that they were integrated with the company’s streamlined IT set-up. As part of this, the company introduced a policy for all handhelds, which run bespoke software, to be upgraded every three years.

The IT team also developed a strategy to use simpler systems and make the business more web-focused, said Leeson. It learnt from other organizations along the way, including the military with its “department in a box” mobile system and its satellite technology. This led to a web-enabled parcel tracking system, which lets Parcelforce check that a parcel has arrived at its destination via text messaging. “IT should never be the reason to lose or fail to win business,” said Leeson.

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UK Postmen may deliver strike next month

Posted by | May 1, 2007 | |

The first national postal strike in more than ten years could cripple services as early as next month as the Communication Workers Union prepares to mount a strike ballot this week.

The union’s postal executive is expected to ratify a strike ballot later today or tomorrow as it meets to discuss Royal Mail’s plans for a pay freeze with only lump sums of Pounds 600 available if employees change their ways of working.

The last time that a strike ballot was mounted, the Communication Workers Union (CWU) narrowly lost a vote in favour. However, then Royal Mail had offered a 14 per cent pay increase over three years.

A strike at Royal Mail would come as the group is preparing to announce a large fall in profits for the year to the end of March. Its interim profits fell 86 per cent to Pounds 22 million and the organisation has lost more business since then.

Industrial action could also put Royal Mail on a collision course with the industry regulator if a strike causes problems for rival operators and if it is thought that Royal Mail could have averted disruption. Royal Mail’s rivals tend to use the postal organisation for the final-mile delivery of the mail that they handle because they need its infrastructure. They could try to seek damages against the organisation if their services are disrupted because of a strike at Royal Mail.

Royal Mail has set out a 22-point plan to reduce costs by Pounds 350 million this year as it struggles to improve its productivity. The company is investing more than Pounds 1 billion in automation and is expected to cut up to 30 per cent of jobs -nearly 50,000 -when new equipment is installed. Its investment is coming from a Pounds 3.9 billion rescue package from the Government that was agreed in February.

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Wind turbine to power IRIS mail routing platform

Posted by | May 1, 2007 | |

Mail Handling International are to announce the commissioned installation of a state of the art Wind Turbine to power its IRIS mail routing platform. The energy offset turbine sited on the roof of MHI’s UK HQ will on windy days generate 125% of the power required to run IRIS!

Gary Barnett, MHI Group Operations Director, was delighted to emphasise that
“Routing mail efficiently with IRIS has been the key to MHI’s rapid growth and success, now running profiles and cleaning data is also carbon neutral…”

Gary added “At MHI we are always looking to improve our post handling efficiencies and this is just one of a number of initiatives underway for 2007” MHI’s CEO Paul Brown is enthusiastic to point out “The success of IRIS has allowed MHI to once again re-invest in the future of the business, the wind turbine will power all of our processing servers and contribute to the overall efficiency of the business as we rapidly grow to meet client’s mail routing needs”

Paul added “Visitors to the Triangle World Mail Awards 21-23 May in London will be able to experience the routing efficiency of IRIS first hand regardless of whether the wind is blowing!” www.mailawards.com.

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Royal Mail unveils next phase in direct marketing

Posted by | May 1, 2007 | |

Royal Mail has launched a new direct marketing service that will seek to fuse traditional direct mail campaigns with digital media.

Following the successful trial of its Personalised Integrated Media solution last year with Audi, the firm has decided to roll out the scheme for all customers seeking to launch a direct marketing campaign.

However, for any direct mail initiative to prove successful, a high standard of data quality is needed so as to ensure that information is being sent to the correct addresses. Returns on investment can often be reduced by incorrect data which causes information to be sent to old or inaccurate addresses, meaning that data cleansing exercises are important to get the most out of any such campaign.

By maintaining a high standard of data quality, through data suppression and data cleansing operations, a firm can carry out a highly successful direct mail campaign, even without the latest technology as employed by Royal Mail.

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