Tag: Royal Mail

Improving the efficiency of postal services procurement in the public sector

Posted by | Mar 24, 2006 | |

Executive Summary 1
PART 1
Why postal services procurement is important in a changing postal market
The value and nature of public sector use of postal services and the opportunities for improved performance
The action being taken to improve public sector organisations’ use of postal services
Overview of changes in the UK postal services market
The National Audit Office’s examination
PART 2
Progress in improving public sector organisations’ use of postal services
and the scope to go further
Current performance in the use of postal services across the public sector
The progress towards improved efficiency and service delivery already achieved by our four central government case study organisations
The potential further efficiency gains and financial savings that can realistically be achieved across the public sector
The extent to which centrally led initiatives could contribute to improved performance
Further aspects of the public sector’s approach that inhibit efficiency
APPEndix
Study Methodology
GlOSSAry OF TErMS
P:LibraryPostalNAO Improving efficiency of postal service procurement in public sector.pdf

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Re-opening the post: Postcomm and the quality of mail services

Posted by | Mar 22, 2006 | |

Executive summary
Part 1
Introduction
Royal Mail
The European Framework
The universal postal service in the Postal Services Act
Postcomm
Audit scope, Criteria and Methodology
Part 2
The current performance regime
The need for a performance regime
The design of the current performance regime
Shortcomings of the current performance regime
Additional measures of quality of service
Incentives on Royal Mail
Royal Mail’s performance
Part 3
The proposed performance regime
A more consumer focussed performance measurement system
Defining the universal postal service further
Greater clarity in implementation
The future of the proposed regime
Appendices
Audit criteria and methodology
Results of the National Audit Office survey of domestic users of postal services
Correlations
International benchmarking
Research examined during the audit
Timescale for 2006 Price Control
P:LibraryPostalNAO Re-opening the post Postcomm & QoS.pdf

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Regulation `over-burdening UK Royal Mail`

Posted by | Mar 22, 2006 | |

The Royal Mail was over-burdened by parts of the regime regulating its services, according to an official report today. The National Audit Office (NAO) said there was scope to improve the way the regulations were implemented by Postcomm, which would reduce the burdens. These included cutting the length and detail of investigations into Royal Mail services, according to the report, Opening the Post. The study found that postal deliveries had been improving since regulation was introduced, although it singled out areas including North West London and South East London where target levels were not being achieved.
Sir John Bourn, head of the NAO, said: “The problem of regulating a monopoly such as Royal Mail is that it tends to involve advocacy, litigation and dispute.
“That is why competition is in the long run a less costly and burdensome way of protecting consumers. This report encourages Postcomm to minimise the costs and maximise the benefits in the short term while withdrawing from detailed regulation in the medium term.”

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