Tag: Royal Mail

Royal Mail values every letter and takes the security of the mail extremely seriously. The company is currently providing the best quality of service in its history, and the vast bulk of mail arrives safely and on time. Postcomm’s report concentrates on events that occurred up to two years ago when Royal Mail was going through massive operational change: Royal Mail has been working – and is working constantly – with Postcomm and independent advisors to continuously improve the security of the mail. While we are always looking to improve further we believe that our mails pipeline is one of the safest and most secure in the world. Postcomm is not making an enforcement order against Royal Mail, which the regulator acknowledges “has substantially improved” its performance in protecting the safety and security of the mail.

Tougher guidelines are to be imposed on Royal Mail’s postcode service for businesses after concerns that some customers were being favoured over others.
Postcomm, the regulator, believes that some businesses were concerned that the Royal Mail’s postcode database, including updates, were not available to all users. The database of 27 million addresses helps businesses to quickly find much of a customer’s full address by using their postcode details only. The regulator is thought to be concerned that all businesses did not have access to regular updates of the database.
Royal Mail charges businesses a minimum of Pounds 750 a year for the service, with charges increased according to the number of registered users within each business.

Royal Mail is to face a multimillion-pound fine and be censured over its recruitment procedures after outbreaks of organised crime at sorting offices, The Times has learnt. Postcomm, the regulator, is finalising its first action against Royal Mail for jeopardising “mail integrity” and is expected to levy a substantial fine in the next few days. The watchdog has found “a number of shortcomings”, but it is especially concerned about the use of agency staff by Royal Mail, which it feels were not scrutinised sufficiently. The report will ask Royal Mail to review its procedures. Large-scale crime at Royal Mail has been revealed several times in recent years through undercover investigations such as Channel Four’s Dispatches programme and by high-profile court cases.