Tag: Royal Mail

Royal Mail breaks promise to customers on collection tabs

Postwatch, the consumer watchdog for postal services, today criticised Royal
Mail’s failure keep its promise to customers to fully reintroduce collection
tabs to post boxes, and warned that this inaction may cause difficulties for
postal voters. Following a Postwatch campaign, Royal Mail agreed to reintroduce collection tabs in late 2004. Collection tabs are important to customers as they
indicate that the daily final collection from the post box has been made.
Despite Royal Mail’s promise to customers to fully reintroduce the tabs, a
Postwatch survey of 2,600 post boxes conducted in January 2005 found that
only 1 in every 3 post boxes had their collection tabs replaced.

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GLS group expands European footprint

GLS, the Royal Mail-owned international parcels group, has strengthened its European network with several financial investments and expansion moves. In the Czech Republic, it launched a start-up subsidiary on 1 April and will invest EUR 2m in the new company, including EUR 0.6m in the first year. In Poland, the group has bought 100% control of GLS Poland in which it previously held 25.1% and plans a system partnership with the previous majority shareholder, the Raben Group. In Spain, GLS is expanding through its own network and a new partnership. Barcelona-based subsidiary Extand Sistema was renamed GLS Spain in March. At the same time, the group is now co-operating with Chronoexpress, a subsidiary of the Spanish post office Correos.

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UK Royal Mail workers set for pounds 200m bonanza after profits hit new high

Postal workers are to share a pounds 200m windfall after annual profits at the Royal Mail surged to a record high. The state-owned postal group will not publish its full-year results until 17 May. But The Independent on Sunday has learnt that profits will come in at more than pounds 500m, with revenues up between 4 and 5 per cent. That will trigger the payout to postal workers, the biggest in the organisation’s history. All employees who have been with the company for more than a year are eligible for the payout ” likely to be around pounds 1,000 each ” from sorting room to staff to chief executive Adam Crozier. It is understood, however, that chairman Allan Leighton, who took up the role in 2002, has decided to forgo his bonus.

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Royal Mail rejigs council service

The Royal Mail has unveiled a package of proposals to enable councils to communicate better with their residents. The postal giant came under fire from council communicators at last year’s LGCommunications conference, who said its Door to Door delivery system which enables companies to bundle in direct mailshots with their correspondence was difficult to use. LGComms chairman Martin Watkins said: ‘We were dissatisfied with its product. If you wanted it to deliver (council magazines and other communications) you had to book two years ahead. This is not realistic because publications can be time sensitive, if they are about something such as council tax.’ In addition, postcode sectors did not correspond with council boundaries, making it impossible to send out a mailing to just council residents, added Watkins. But Royal Mail now offers a ‘boundary match’ so councils that need to contact everyone within their confines will be able to do so, and has shaken up the booking service. Watkins said: ‘This is going to make a big difference because lots of councils use the Royal Mail and it is an important part of service delivery.’

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DHL takes next step in plan to rival UK Royal Mail

DHL Global Mail opened its first distribution centre outside London yesterday as part of its plans to be a national network rivalling Royal Mail for business post. The German postal operator, which is one of eight companies licensed to handle UK mail, already has a contract to use Royal Mail’s extensive delivery network for “the final mile”. Similar arrangements have been made with other licensed carriers ahead of the introduction of full competition next January.
However, DHL hopes that by building its own network for business-to-business deliveries it can guarantee a faster, more reliable service than the national carrier. The new service, called Smartmail Citispeed, aims to deliver 99 per cent of mail on time, including the option of overnight delivery.

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