Royal Mail breaks promise to customers on collection tabs
Postwatch, the consumer watchdog for postal services, today criticised Royal
Mail’s failure keep its promise to customers to fully reintroduce collection
tabs to post boxes, and warned that this inaction may cause difficulties for
postal voters. Following a Postwatch campaign, Royal Mail agreed to reintroduce collection tabs in late 2004. Collection tabs are important to customers as they
indicate that the daily final collection from the post box has been made.
Despite Royal Mail’s promise to customers to fully reintroduce the tabs, a
Postwatch survey of 2,600 post boxes conducted in January 2005 found that
only 1 in every 3 post boxes had their collection tabs replaced.
