Analysis: From pilloried to posting a profit: Royal Mail
Adam Crozier, the chief executive, says services used to be designed around what Royal Mail thought it could do. The trade and industry minister, Alan Johnson, used to be general secretary of the Communications Workers Union. He may need all his experience gained from that job in his new one. One of the tasks high on his to-do list is a review of Royal Mail in the run-up to the letters market being fully opened to competition. He is likely to face some tough talking from Royal Mail’s chairman, Allan Leighton. In a sense, Mr Johnson will be relieved that there is still something to talk about. Three years ago Royal Mail was in trouble: Mr Leighton dubbed it a “basket case” – a business the government could not even give away. It had the worst strike record in Britain, it was losing pounds 1m every working day, wages and morale were at rock bottom and the Equal Opportunities Commission was contemplating an investigation into harassment and bullying. Its very ability to trade as a going concern was in doubt. Since then, Mr Leighton and the executive directors under the chief executive, Adam Crozier, have led a dramatic turnround, though as yesterday’s remuneration packages revealed, they have been well rewarded under the company’s long-term incentive plan.
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