Tag: Royal Mail

Pounds 530m surprise profit in the post for UK Royal Mail

Posted by | May 8, 2005 | |

Bumper profits of about Pounds 530 million will be unveiled by the UK Post Office next week, boosted by sharp rises in stamp prices over the past three years. The surprise surplus, more than double the Pounds 220 million of last year, will trigger Pounds 1,000 bonuses for the 195,000 workforce. At the same time, chairman Allan Leighton will announce a dramatic improvement in delivery standards, though Royal Mail is expected to miss its most important target that 93 per cent of firstclass mail should arrive the following day. The surge in profits was given a cautious welcome by the Government funded watchdog, Postwatch. A spokesman said: ‘It is good to see the Royal Mail heading in the right direction, but we should not get too excited. Much of this increase is down to us the consumer who is having to pay more for stamps.

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SPECIAL REPORT – FULFILMENT: Receiving end

Posted by | Apr 29, 2005 | |

The tenet that the customer is always right does not seem to have permeated the home delivery sphere, with many packages turning up at unspecified, inconvenient times. But with new entrants raising standards, the old school may be forced to mend its ways.

Home shopping may be big business, but it is no longer the sole domain of big businesses, with everyone from Amazon to the local corner shop now offering an online or catalogue shopping experience. But while the rest of the retail world has been moving speedily towards home shopping solutions, it would seem that most delivery companies have been standing still.

Home shopping exists to cater for consumers who are too busy to visit the high street, so it should come as no surprise that they may not be able to wait at home all day to receive a package.

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UK Royal Mail attacks vote ‘opportunism’

Posted by | Apr 26, 2005 | |

Royal Mail yesterday described its watchdog as ‘scaremongering’ and ‘opportunistic’ after Postwatch complained that the organisation was not reinstating collection tabs on postboxes. The tabs, which show when the next collection will be, were removed in 2002. Royal Mail has pledged to reinstate them, where practical, but Postwatch said yesterday it had not been done in many cases and that it may cause difficulties for postal voters in the upcoming election. A spokesman for Royal Mail said it had only promised to reinstate tabs where it was practical and that some postboxes would need to be replaced entirely before tabs were fitted. He also attacked Postwatch’s timing as “opportunistic”.

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Royal Mail breaks promise to customers on collection tabs

Posted by | Apr 26, 2005 | |

Postwatch, the consumer watchdog for postal services, today criticised Royal
Mail’s failure keep its promise to customers to fully reintroduce collection
tabs to post boxes, and warned that this inaction may cause difficulties for
postal voters. Following a Postwatch campaign, Royal Mail agreed to reintroduce collection tabs in late 2004. Collection tabs are important to customers as they
indicate that the daily final collection from the post box has been made.
Despite Royal Mail’s promise to customers to fully reintroduce the tabs, a
Postwatch survey of 2,600 post boxes conducted in January 2005 found that
only 1 in every 3 post boxes had their collection tabs replaced.

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GLS group expands European footprint

Posted by | Apr 25, 2005 | |

GLS, the Royal Mail-owned international parcels group, has strengthened its European network with several financial investments and expansion moves. In the Czech Republic, it launched a start-up subsidiary on 1 April and will invest EUR 2m in the new company, including EUR 0.6m in the first year. In Poland, the group has bought 100% control of GLS Poland in which it previously held 25.1% and plans a system partnership with the previous majority shareholder, the Raben Group. In Spain, GLS is expanding through its own network and a new partnership. Barcelona-based subsidiary Extand Sistema was renamed GLS Spain in March. At the same time, the group is now co-operating with Chronoexpress, a subsidiary of the Spanish post office Correos.

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