Tag: Royal Mail

Postwatch welcomes select committee report on UK Crown Post Offices

Postwatch today welcomed the Trade and Industry Committee’s report ‘Crown Post Offices’. The report examines Post Office Ltd’s review of their Crown – or Directly Managed – post office network. The Committee’s report raised key concerns, including Ddisparities in customer service levels between Crown post offices and franchise post offices, as revealed in research commissioned by
Postwatch and the postal services regulator Postcomm, the need for Post Office Ltd to better communicate the reasons for converting Directly Managed branches to franchise post offices, and the need for the Government to pay a fair price for services that Post Office Ltd undertakes on its behalf.

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Concern at increase in UK Postwatch spending

Royal Mail is understood to be concerned at the rising expenditure at Postwatch, the consumer group. Accounts for Postwatch in the last financial year showed that Pounds 4 million was spent on staff costs; Pounds 1.7 million on council and secretarial expenses; Pounds 430,000 on networking, travel and subsistence; and Pounds 564,000 on office costs. Staff costs have risen from Pounds 2.7 million and the cost of “other administration” has jumped from Pounds 5.5 million to Pounds 6.2 million. Postwatch has also taken out leases of Pounds 1.65 million to cover the cost of IT and property, and has a deficit of Pounds 261,000. Royal Mail provides more than Pounds 10 million funding a year to Postwatch, but relations between the two have become acrimonious.

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UK Christmas mailbag grows

Despite the popularity of e-mails and text messaging customers continue to
post Christmas cards in record numbers. Royal Mail have today announced a record number of deliveries were achieved this Christmas. Over 2.2 billion items were delivered. Postwatch thanks Royal Mail on behalf of customers for their record breaking effort. Peter Carr said “This is a good result for Royal Mail and it is encouraging that mail volumes have been sustained despite the e-alternatives. All the management and staff should be congratulated.”

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