Tag: Royal Mail

UK Royal Mail’s Quality of Service targets

Royal Mail announced today that it had failed all of its 15 service targets for the first quarter (April-June 2004). This follows the company’s failure to meet any of its targets during 2003-04. Postcomm is concerned, but not surprised at Royal Mail’s performance of 88.3% against a target of 92.5%. First class deliveries in the first quarter (Q1) were worse than Q4 last year (89.4%) and worse than the 2004 annual outturn (90.1%). We know that the way Royal Mail implemented elements of its renewal plan, which affected the company’s performance in the last quarter, persisted into the beginning of this year. The service to customers was not acceptable and Royal Mail has begun paying out compensation for last year. We are already investigating Royal Mail’s failure to meet its service targets during the previous 12 months. That investigation could result in a financial penalty. The investigation will also take account of these latest failure figures.

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UK Royal Mails services improves after spring dip

Royal Mail said today that more than nine in ten First Class letters are now arriving the day after posting following a temporary dip in performance between April and June. Preliminary figures for August show First Class, next-day delivery performance is currently hitting around 92% – a major improvement of five percentage points above May, the period when there was the greatest level of operational change. “There is now real evidence the service is getting better,” said Royal Mail’s Chief Executive, Adam Crozier. “Clearly there were some problems in the spring but the service has improved, month-on-month, since May. We are now approaching our target level for First Class mail.”

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Secret signals that point to Royal Mail plc

Those unfamiliar with this Government’s penchant for saying one thing in public then doing exactly the opposite behind closed doors might start to wonder what on earth the Department of Trade and Industry is playing at over the future structure of Royal Mail. Leaders of Royal Mail’s still powerful unions think the answer is already clear. They believe the Government has given them cast-iron guarantees that it will remain in public ownership in return for a GBP1 million bung into the Labour Party’s coffers and support at the next election. But now the Mail on Sunday has learnt that the DTI, the department responsible for this huge national asset, has officials deployed full-time looking at alternative forms of ownership. Regular talks have been held with investment bankers, Royal Mail executives and Richard Gillingwater, head of the Shareholder Executive, which looks after the state’s business interests.

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GBP150m subsidy supports UK postal network

The Government injection of a further GBP300 million into securing the future of rural post offices until 2008 could be seen as a “fudge”, said the general secretary of the National Federation of Sub-Postmasters this week. The cash is on top of the GBP150 million annual subsidy which runs until 2006 but Colin Baker, whose organisation represents mainly rural people, said on Wednesday: “This is a two-year rollover and could be seen as a fudge to keep an ailing network as it is. But it does give us two years and we must use them wisely. What the federation wants to achieve is a sustainable and viable rural post office network because it is not, then communities will not be sustainable and viable.” The pledge has been seen by many as the government’s way of heading off a political row on the run-up to the next election. It is also understood that the continuation of the subsidy indicates that the government-owned Royal Mail will not be privatised.

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UK Postcomm refutes claims on zonal pricing

Postcomm has refuted reports that Royal Mail may be considering introducing zonal pricing across its public mail services. Postcomm’s response follows claims by Royal Mail chief executive, Adam Crozier, that Royal Mail loses an average of 5p on every first class letter. Said a Postcomm spokesperson: “Royal Mail cannot introduce ‘zonal pricing’ – nor can Postcomm let it – as most of Royal Mail’s services are ‘universal’ – and an Act of Parliament requires that universal services must be provided at a national uniform tariff.” Exceptions to this rule are the non-universal Presstream service which has always been zonally priced and also Mailsort 3, the slowest bulk-mail service which could in principle be zonally priced. The same principle also applies to access services where Royal Mail delivers items on behalf of other operators.

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