Tag: Royal Mail

Union activists blamed for prolonging London mail strike

Royal Mail today apologised for the severe disruption caused to postal services in London and some surrounding areas by wildcat, unlawful and unofficial strikes. Some Mail boxes in affected parts of London will be progressively sealed by the end of the week if the strikes continue, to prevent the build up of a massive backlog of letters with nowhere to go. Special Delivery services will no longer be accepted within strike-hit parts of London. “We’re sorry that the disruption to customers has reached this point”, said Chief Executive Adam Crozier. “We would only seal boxes as a last resort. But the extent of the wildcat action makes it impossible to handle and store safely the millions of letters and packets that we deal with every day in London. This does not look like coincidence to us,” said Chief Executive Adam Crozier. “What we’re seeing is a concerted campaign, orchestrated by union activists, to try to force Royal Mail to increase its London Weighting payment over and above the existing offer. This is unofficial and unlawful. They’re cajoling postmen and women in London to strike – and they’re threatening to do the same to their colleagues across the UK, who have voted against industrial action. Royal Mail won’t be blackmailed.

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UK Royal Mail buys 17% of Moving Technologies

Royal Mail has snapped up a 17% share in Moving Technologies, a supplier of address change technology. As part of the deal Royal Mail has signed up to launch a new online change of address service. Over 800 companies are signed up to the service, including the main utility providers, banks and supermarkets, a number expected to grow to over 2,000. It is estimated that over 11m home-movers could benefit from using the service each year.

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Changes to Royal Mail's Standard Parcel service

Royal Mail today welcomed Postcomm’s decision to allow it to make alterations to its Standard Parcel service. From 1 April 2004, Royal Mail will withdraw the delivery of Standard Parcels weighing more than 20kgs – a service historically provided, although not required under the terms of the Universal Service Obligation within the Postal Services Act. Royal Mail’s network is not designed for handling items weighing more than 20kgs, which account for less than one per cent of the four-and-a-half million Standard Parcels it delivers each year.
Royal Mail’s current charge for handling Standard Parcels weighing between 20kg and 30kgs is GBP10.76. The real cost of providing the higher weight delivery is between GBP22 and GBP36, depending on a variety of factors including the destination, resulting in an annual loss on the service of around £1 million.

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Royal Mail eyes return to rail for bulk traffic

The UK’s Royal Mail wants to use rail for long-distance bulk mail, but believes the sector cannot provide the consistency needed for time-sensitive shipments.
The decision in June to move time-sensitive mail to road under a new hub-and-spoke system by the spring, saving GPB90m (EUR127.8m), was a “complete no-brainer”, Royal Mail chairman Allan Leighton told a government transport committee inquiry. Quality of service, cost and, most importantly, consistency were all behind the decision, he said. Paul Bateson, Royal Mail’s director of logistics, accepted the fact that infrastructure provider Network Rail gave high priority to mail trains, but he said when there was a problem, rail could not recover quickly enough.

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Postcomm sets compensation rates for delayed mail

Following consultation, Postcomm today set out the details of how Royal Mail should compensate its customers if their letters and packets are delayed in the post. Postcomm’s determination provides separate compensation schemes for businesses that use Royal Mail for bulk mailings, and for private customers. The bulk mail compensation scheme will come into effect for this financial year, linked to Royal Mail’s quality of service from April 2003. Compensation for private customers will operate from 1 January 2004. Business customers who send out bulk mailings will be compensated at the rate of 1% of their bills for each 1% that Royal Mail fails to meet national targets. The minimum payment will be at a shortfall of 1% and will increase by 0.1% increments up to a maximum of 5%.A separate scheme is proposed for domestic users who will be able to make a claim for delays to first or second class mail, Special Delivery
and standard parcels.

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