Editorial: Competition in the Post
If the Royal Mail, or Consignia as it now prefers to be known, provided a quality service, there would be little need to consider big changes this week in the market for delivering letters.
Consignia does not provide such a service. It has failed to achieve its first-class mail delivery target in each of the past six years. Its 200,000 employees are responsible for more strikes than any other industry. It made its first operating loss last year. And the departure of Neville Bain as chairman has left a management vacuum, which the government, Consignia’s sole shareholder, has been slow to fill.
