Complaints over mail deliveries reach 2 million a year
Consignia has admitted that it receives almost 2m formal complaints a year, thought to be a record for a British company.
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Consignia admits inefficiency
CONSIGNIA admitted yesterday that limited capacity at local sorting offices means that five million letters will be diverted hundreds of miles away from their destinations.
The former Post Office, which recently announced plans to make 30,000 postal workers redundant, claims that it is quicker to divert items long distances when local centres are busy.
Post Office home deliveries 'at risk'
A Doomsday scenario for the ailing postal service that could lead to the end of door-to-door deliveries has been mapped out by postal bosses. Executives at Consignia, the new name for the Post Office, warned “extremely drastic measures” will have to be taken unless the Government gives them more freedom to invest in their future.
Read MoreWH Smith ditches Royal Mail in delivery promise
WHSmith.co.uk has ditched Royal Mail in favour of a private delivery company to help allay customer concerns over late deliveries. The e-tailer has appointed Business Express to handle the delivery of its online orders in future, rather than rely on the standard Royal Mail service.
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