Tag: Royal Mail

Article: Who will be handling your mail in 2003?

THERE WAS a time when dealing with the post in the UK was a simple affair.
There were few competitors, few options, limited customer service and you paid the asking rate because not many of us had the knowledge to do otherwise.
With the appointment of the new industry regulator, Postcomm, bringing with it new licensing regulation and impartial marketplace development, the mail delivery industry stands on the brink of change not seen since the introduction of Oftel in 1984. I am sure there are few people who would not agree that in the other utilities choice has improved. Nowadays you can buy your electricity from the gas board, your phone calls from the electricity board and postage through the Internet. Customer service has come on in leaps and bounds and in real terms prices have reduced. I use the term other because in reality the postal service is another utility which we use like a light switch. Nobody thinks twice about whether a light comes on at the press of a button. How many ever consider the intricacies of a postal service? The forthcoming deregulation of the UK postal market will change all this. People will wake up to the potential of choice and we can look forward to an era when nothing will stay quite the same.

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The postman always rings twice

THE Royal Mail is making personalised, early morning deliveries to the home
of a man who complained endlessly about the lateness of his post. While his
neighbours have to wait until later in the morning, or even until after lunch,
for their letters, Michael Edwards has his delivered by a Royal Mail van by
9.30am every day

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