THE Royal Mail has been accused of trying to con millions of customers into giving it confidential information which it can then sell on.
It has sent them a questionnaire which it claims is designed to help cut down on junk mail.
But critics say the real purpose of the initiative, which includes a survey of personal information more detailed than the national census, is to compile a database of the families, lifestyles and spending habits of millions of Britons.
Consignia has admitted that it receives almost 2m formal complaints a year, thought to be a record for a British company.
Read MoreCONSIGNIA admitted yesterday that limited capacity at local sorting offices means that five million letters will be diverted hundreds of miles away from their destinations.
The former Post Office, which recently announced plans to make 30,000 postal workers redundant, claims that it is quicker to divert items long distances when local centres are busy.
A Doomsday scenario for the ailing postal service that could lead to the end of door-to-door deliveries has been mapped out by postal bosses. Executives at Consignia, the new name for the Post Office, warned “extremely drastic measures” will have to be taken unless the Government gives them more freedom to invest in their future.
Read MoreWHSmith.co.uk has ditched Royal Mail in favour of a private delivery company to help allay customer concerns over late deliveries. The e-tailer has appointed Business Express to handle the delivery of its online orders in future, rather than rely on the standard Royal Mail service.
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