Hand-held mobile scanning for Courier Express at SingPost
With the advent of wireless communications and internet, SingPost had to face expectations for faster and better service from its customers for express parcels.
Manual tracking of express parcels, with reduced accuracy and efficiency, more human resource involvement, and paper wastage, seemed so outdated.
SingPost which provides efficient and high quality domestic and international postal services in Singapore, recognized the problem. It became determined to meet and exceed the rising customer expectations. To do this, it had to do away with its existing system (in operation until 2004) whereby the old barcode readers were outmoded and the Internet service provider providing the public wireless network was decommissioned.
SingPost consulted with its information technology partner NCS Private Limited, over a period of six months, to define the project specifications and mapped out the entire process of the project.
Bring it up to the speed
After a series of stringent equipment definitions, preliminary research and testing, the task force identified that the Intermec 760 handheld mobiles were ideal for the barcode scanning function for its Speedpost operations, based on product reliability, customer service and technical support.
These devices were manufactured by Intermec, Inc., a firm which develops, manufactures and integrates technologies that identify, track and manage supply chain assets
The Intermec handheld mobiles were subjected to drop tests, splash tests, battery power consumption when using GPRS (general packet radio service) connections and field barcode scanning reliability.
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