Tag: Singapore

Singapore banks rush to heed e-commerce call

Posted by | Aug 1, 2008 | |

With more Singaporeans shopping on U.S. Web sites, banks are scrambling to partner logistics providers to take care of an existing hole in service-many sites do not ship to Singapore.

These banks are offering a packaged service where shoppers can pay by credit card and have the item processed by the banks’ delivery service provider partners, regardless of whether the sites offer international delivery.

Card merchants are hoping the one-stop service will hit a high note with the current rise in demand in online shopping in the country.

Radha Suvarna, Director of Portfolio Management and Cross Sell, Credit Payment Products at Citibank Singapore, said in an e-mail interview: “Citibank’s service comes at a time when online shopping is a fast-growing trend in Singapore. More secure shopping websites and a favorable U.S. currency conversion have helped boost the popularity of such services.”

Customers are also interested in shopping online for exclusive deals and products that cannot be found in physical shops here, he added.

The bank has a five-year contract with U.K. based e-commerce service provider, Borderlinx, which provides a U.S. mailing address for users to use with U.S. sites that only provide domestic shipping. Borderlinx has its own agreement with third-party logistics giant, DHL, to complete the loop and provide shipping back to Singapore.

Feedback the bank gathered reveal customers were drawn by the convenience of the packaged service as well as the brand name of DHL.

Another bank, OCBC Bank, has also been eyeing the e-shopping market.

Lynn Gaspar, Head of Lifestyle Credit at OCBC said Internet shopping has become “such an integral part of our cardmembers’ lifestyles”, adding that response has been positive to the “lower delivery rates” the bank has offered.

OCBC’s partner, comGateway, provides the logistics backend for the service, providing the U.S. mailing address and shipping for customers.

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TNT expands facilities in Singapore for better customer service

Posted by | Jul 30, 2008 | |

TNT has launched its newly designed and expanded Singapore Country Depot and an enhanced Customer Contact Centre within its existing complex on Changi South Lane in Singapore to keep up with the growing demand for express and freight services in the region.

The EUR 7 million investment is part of TNT’s broader EUR 100 million investment in South East Asia to establish a leadership position in the region over the next five years. The investment is aimed at strengthening TNT’s network coverage, connectivity and infrastructure.

The expansion of the Singapore Country Depot and Customer Contact Centre follows the launch of TNT’s freight services for time-sensitive heavy shipments last month. Both facilities occupy an area four times the size of the previous premises.

The upgraded centres are located within TNT’s 16,723 sqm premises in Changi South Lane. The integrated facility was established in 2007 to meet increased business growth in Singapore, and houses TNT’s Life Sciences Express Hub.

TNT said it expects better synergy, communications and operational efficiencies between its facilities by situating both the depot and the contact centre within the same premises as its regional distribution centre operations. This will in turn translate into seamless supply chain management solutions and enhanced service levels for customers.

Additionally, the Customer Contact Centre handles the complete range of TNT’s services, from Express, time-sensitive air freight, to tailor-made solutions, offering customers a single point of contact. It also features dedicated customer service departments managing TNT’s customers in the healthcare, high-tech, and equipment and machinery sectors, respectively.

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Numonyx to use DHL facility as distribution hub

Posted by | Jul 24, 2008 | |

DHL International has signed a deal with Numonyx, suppliers of non-volatile memory chips, to distribute its products, Business Times Singapore reports.

Numonyx will make Singapore its global finished good distribution hub, using DHL’s 18,000 sq ft Bedok North Global Distribution Centre for all inbound and outbound goods distribution.

A large number of Numonyx’s customers, suppliers and plants are located in Asia.

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TNT starts the only scheduled road services between China and Southeast Asia

Posted by | Jul 4, 2008 | |

TNT announced the start of the only scheduled road services between China and five countries of Southeast Asia, using its Asia Road Network. From China, international road services to Southeast Asia will first be available from the South of the country. In a second step, TNT will link the Asia Road Network to its Chinese domestic network to offer customers seamless road connections from many parts of China to Southeast Asia.
The Asia Road Network connects to TNT’s international express network at Nanning, the capital of the Guangxi Zhuang Autonomous Region, and Guangzhou, the capital of Guangdong Province.
Introduced at the end of 2005, TNT’s Asia Road Network is a fast, reliable, and secure integrated road network linking China with over 125 cities across 5,000 km in Vietnam, Thailand, Singapore, Malaysia, and Laos. It features fully inclusive secure, door-to-door, day-definite distribution service with complete track and trace capabilities, supported by a 24/7 real-time GPS tracking system. The trucks depart on schedule like trains, leaving to arrive at one of TNT’s hubs and depots, in time for parcels to be unloaded, sorted, and shipped out again or delivered locally.
Due to China’s geographical proximity and close business links, Vietnam, in particular, will benefit from TNT’s completed Asia Road Network. As Vietnam’s economy continues to grow, bilateral trade volume between both countries is on the increase and offers strong business opportunities for TNT.

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DHL offers award-winning eMailShip service on a broader platform

Posted by | Jun 19, 2008 | |

DHL announce DHL eMailShip. An award-winning electronic service that provides greater convenience and access to DHL’s shipping services. This service is available for complimentary download from Microsoft Office Online websites across DHL’s Asia Pacific markets.

Microsoft Office Online is a collection of Microsoft Office user resources, such as downloads, templates and clip art, designed to help customers get the most out of their Office System programs.

Launched in October 2007, DHL eMailShip is an easy-to-use service that allows customers to file their shipment details electronically. This paper-less service allows air waybills, shipment forms, customs documents and pickup forms to be prepared offline using the Adobe Acrobat PDF or Microsoft Excel format, and submitted to DHL via email.

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