TNT expands facilities in Singapore for better customer service
TNT has launched its newly designed and expanded Singapore Country Depot and an enhanced Customer Contact Centre within its existing complex on Changi South Lane in Singapore to keep up with the growing demand for express and freight services in the region.
The EUR 7 million investment is part of TNT’s broader EUR 100 million investment in South East Asia to establish a leadership position in the region over the next five years. The investment is aimed at strengthening TNT’s network coverage, connectivity and infrastructure.
The expansion of the Singapore Country Depot and Customer Contact Centre follows the launch of TNT’s freight services for time-sensitive heavy shipments last month. Both facilities occupy an area four times the size of the previous premises.
The upgraded centres are located within TNT’s 16,723 sqm premises in Changi South Lane. The integrated facility was established in 2007 to meet increased business growth in Singapore, and houses TNT’s Life Sciences Express Hub.
TNT said it expects better synergy, communications and operational efficiencies between its facilities by situating both the depot and the contact centre within the same premises as its regional distribution centre operations. This will in turn translate into seamless supply chain management solutions and enhanced service levels for customers.
Additionally, the Customer Contact Centre handles the complete range of TNT’s services, from Express, time-sensitive air freight, to tailor-made solutions, offering customers a single point of contact. It also features dedicated customer service departments managing TNT’s customers in the healthcare, high-tech, and equipment and machinery sectors, respectively.
TNT has launched its newly designed and expanded Singapore Country Depot and an enhanced Customer Contact Centre within its existing complex on Changi South Lane in Singapore to keep up with the growing demand for express and freight services in the region.
The EUR 7 million investment is part of TNT’s broader EUR 100 million investment in South East Asia to establish a leadership position in the region over the next five years. The investment is aimed at strengthening TNT’s network coverage, connectivity and infrastructure.
The expansion of the Singapore Country Depot and Customer Contact Centre follows the launch of TNT’s freight services for time-sensitive heavy shipments last month. Both facilities occupy an area four times the size of the previous premises.
The upgraded centres are located within TNT’s 16,723 sqm premises in Changi South Lane. The integrated facility was established in 2007 to meet increased business growth in Singapore, and houses TNT’s Life Sciences Express Hub.
TNT said it expects better synergy, communications and operational efficiencies between its facilities by situating both the depot and the contact centre within the same premises as its regional distribution centre operations. This will in turn translate into seamless supply chain management solutions and enhanced service levels for customers.
Additionally, the Customer Contact Centre handles the complete range of TNT’s services, from Express, time-sensitive air freight, to tailor-made solutions, offering customers a single point of contact. It also features dedicated customer service departments managing TNT’s customers in the healthcare, high-tech, and equipment and machinery sectors, respectively.
Damien Tan, managing director at TNT Singapore, said: “Singapore saw a 15.6% increase in external trade last year and is one of TNT’s fastest growing markets. At the same time, demand for freight express services between South East Asia, China and Europe, especially by customers in the high-tech, equipment and machinery and healthcare sectors, has been strong and made up almost 50% of total air trade volume according to a study by TNT.”
