Tag: Spain

Bill payments at Correos increase by 68% compared to 2005

Posted by | Dec 28, 2006 | |

The payment service for bills and services that are not paid by direct debit, through the network of over 2,000 computerised Correos post offices located throughout all of Spain, has grown by over 68% this year, compared to the previous year. During 2006, over three million bills (3,230,000 to be precise) were paid at post offices all over Spain: over a million more than in the previous year.

Correos has been offering its bill payment service since 2004. With this service, citizens can take advantage of the closeness of a post office, of its long customer service hours (from 8:30 am to 2:30 pm in offices with morning opening hours, and from 8:30 am to 8:30 pm for those with continuous opening hours, or until closing time at the department stores when they are located in a shopping centre) to pay these bills or invoices in the same place in which they can also complete several other transactions or access telecommunication services.

Furthermore, during holiday periods, this service enables customers who travel to other areas and who do not pay their bills by direct debit, to pay their bill at any post office. Likewise, throughout the year, owners with holiday homes can pay their bills at any Correos branch, even if it is not in the town where the home is located.

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Spanish Post Office (Correos) revenue for its telecommunication services rises above 10 percent

Posted by | Dec 26, 2006 | |

The telecommunication services offered by CORREOS (the Spanish Post Office) through its network of over 2,000 offices spread all over Spain are going to close 2006 with turnover figures that are two digits higher than the results for the same period in the previous year. To date, over the first eleven months, its public call centre network has increased the revenue received for its services by 19%; that from its fax and burofax services, by 15%; and from its TELECOR shop network, by almost 11%.
More specifically, the income received from the more than one hundred public call centres installed in post offices has risen by 19.2% to one and a half million Euros. Coinciding with its Christmas campaign, and until the coming 7 January, customers making calls from its public call centres for a value totalling or exceeding 3.50 euro, will receive a euro1 telephone card as a gift; and for every euro10 accumulated in calls, they will enter a weekly draw for a euro200 card.
The most frequently used telecommunication service is the burofax and fax service which, until 30 November, had recorded revenues totalling euro18 million, a 14.7% increase over the same period in the previous year. A breakdown of this overall figure shows that euro17 million came from the dispatch of burofaxes, and the remainder from faxes. This service enables important documents to be sent urgently and provides proof of receipt that is valid before third parties. The sending of telegrams, on the other hand, fell by 7.1%.

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Correos (Spain) cooperates in the collection of used mobiles campaign

Posted by | Dec 25, 2006 | |

Correos is one of the companies cooperating in the “Dona tu móvil” (literally “Donate your mobile”) campaign, organised by the Red Cross and the Entreculturas Foundation, which aims to obtain funds through the collection of used mobile phones to then use the funds for educational, development and integration projects. The campaign, which has just started, will last for an unlimited period.
In 400 of its offices, including all the main provincial offices, Correos will provide a container box for customers and users to leave the mobile phones they no longer use in. They will be placed in a prominent place on the office counter, alongisde the envelope-bags for those wishing to cooperate to pick up and insert their mobile phones into them; once they are in the envelope, they can be left it in any postbox or handed in in the post offices themselves.
This act of solidarity fits in perfectly with the Correos commercial policy, the aim of which is to convert post offices into multi-service centres, where the public can go to get more of their activities sorted out in less time. Correos adds this service to the wide range of products and services that it already offers its customers and users, alongside its traditional postal services.

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Europe's largest UHF EPC (European Product Code) Project

Posted by | Dec 20, 2006 | |

In Europe, the Spanish Post Office “Correos” has implemented what they say is Europe’s largest UHF RFID system for any sector. Correos ships 25 million articles every day, utilizing 30,000 boxes and 11,500 vehicles.
The RFID implementation uses 332 UHF Gen2 readers and 1,992 reader antennas supplied by Symbol Technologies. These are installed in sorting centers in 16 cities across Spain. Some 5,000 passive RFID tags are employed, which are reused. A tag is inserted into an envelope and sent as any other piece of mail through the system. The readers throughout the postal system read the tags, such as when they first enter the sorting center; when they are taken to the automation room; and when they are dispatched. The RFID system monitors the movement of the letters and logs the performance of the postal system in real time. At any one time thousands of tags are in the mail supply chain, each building up a picture of the performance of the postal system. This allows Correos to quickly detect bottlenecks or delays and tackle these. As tags are received at different addresses they are sent back again to another address to monitor the mail flow. The central server which is in Madrid also monitors the reader network through the country to ensure that each reader is operating correctly. The passive tags cost less than 30 Euro cents each and weigh a few grams.

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