Tag: UAE

Fujitsu Siemens Computers rolls out its ‘Service Express’ in partnership with DHL UAE

Fujitsu Siemens Computers has launched its latest customer service initiative – the Service Express. The new concept, created in partnership with DHL, is aimed at providing customers with rapid collection and servicing of their Fujitsu Siemens Computers products without having to brave the road traffic.

The service is being launched at Gitex Technology Week and will be available to customers across the UAE. The concept will gradually be extended to some other countries across the Middle East region in the near future.

Customers with Fujitsu Siemens Computers products under warranty can take advantage of this new service by calling the Service Express number to report a fault or request for a service. The Service Express team ensures that the unit is collected from the customer’s home or office, serviced or repaired, and delivered within a given time frame. During this time, customers are regularly updated on the status of their product.

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DHL rivals in the USA show no appetite for owning aircraft

DHL added another airline to its line-up this spring with the acquisition of a stake in Astar Air Cargo, but the other mega-forwarders have no interest in owning cargo aircraft, despite a penchant for dedicated freighter-cargo flights.

DHL’s appetite for cargo airlines suffered a setback in July when ABX Air, the erstwhile freighter division of Airborne Express spun off after the integrator’s acquisition by DHL, rebuffed a takeover offer from Astar Air Cargo, the former DHL Airways. A marriage between the two would have combined the two US cargo carriers that make most of their business moving traffic for DHL. The integrator had acquired a 49 percent stake in Astar in early June along with a 24.9 percent voting interest, the maximum position in US airlines allowed to non-US entities.

DHL’s express business in the US has suffered in the wake of the integration of its air network into a single hub and is not expected to produce black figures before 2009. Nevertheless, the buy into Astar did not surprise industry observers.

The Astar buy-in followed DHL’s acquisition of a 49 percent stake in Polar Air Cargo last year, which included a 20-year block space agreement giving the integrator guaranteed lift on Polar’s transpacific flights. For intra-Asia traffic, DHL has permanent lift through its stake in Air Hong Kong and the carrier’s A300F operations in the region.

These deals are fuelled by the logistics giant’s express business, but they also drop fixed capacity into the lap of DHL Global Forwarding.

The other global mega-forwarders like Schenker, Kuehne + Nagel or Panalpina, have ruled out the possibility of owning freighter aircraft, notwithstanding a need for dedicated cargo flights.

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Emirates Post portal offers diverse online services

Emirates Post has announced that its portal (www.emiratespost.ae) has been enhanced to offer a wide range of postal and non-postal services, backed by a secure online payment system.

After registering online, people can pay DEWA & SEWA bills, Sharjah Traffic Police and Sharjah Municipality fines, track parcels and registered items, calculate postal tariffs, reserve, renew and pay for P.O. Boxes and view list of approved applicants for Sheikh Zayed Housing Program, among other different services.

The portal also allows people to create their own utility bill management system online by registering with eP.O. Box which enables people can select the bills they want to pay online and get updates on latest transactions, due date, bill information and notification of incoming registered mail.

“As the whole country moves towards eGovernment, Emirates Post wants to be at the forefront of the e-Transformation that is taking place nationwide,” said Abdulla Al Daboos, Director General of Emirates Post. “The portal enables users to pay online for different services from the comfort of their home or office, or from anywhere in the world. We have plans to add more advanced integrated services in the near future.” The Emirates Post website features extensive information on all services provided by the postal corporation, including Degree Verification System, eDirham cards, International Driving Permits, Remittances, Parcel Service, information about subsidiaries and latest news from Emirates Post.

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Emirates Post offers new online services

Emirates Post has announced that its website (www. emiratespost.ae) has been enhanced to offer a wide range of postal and non-postal services, backed by a secure online paymentsystem.

According to Emirates Post, users can after registering online pay bills, Sharjah Traffi c Police and Sharjah Municipality fi nes, track parcels and registered items and calculate postaltariffs.

The website also allows people to form their own utility bill management system online by registering with an electronic P.O. Box which enables people to select the bills they want to pay online and get updates on latesttransactions.

“As the whole country moves towards e-Government, Emirates Post wants to be at the forefront of the e-Transformation that is taking place nationwide,” said Abdulla Al Daboos, Director- General of Emirates Post.

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FedEx delivers to more than 45,000 Emirates Skywards members

FedEx Express recently transported more than 45,000 shipments across the world to members of Skywards, Emirates Airlines’ award-winning Customer Loyalty program.

The express delivery giant’s unmatched global transportation network, spanning more than 220 countries and territories, made the dispatch of the Skywards’ information packs and gift items simple.

‘FedEx has been managing the transportation of Skywards’ premium member gifts for the past six years. We have a dedicated team of couriers and service agents who were located within Emirates facility during the peak shipping period to ensure that the 45,000 shipments were processed accurately and on time,’ said Hamdi Osman, senior vice president, FedEx Express Middle East, Indian Subcontinent and Africa.

The Skywards program allows members to earn Skywards Miles that can be redeemed for a wide range of rewards. Members receive gifts and updated information brochures outlining promotions, members’ current mileage status, and programme details for the rest of the year.

A key to the success of the peak shipping period is Skyward’s use of FedEx Ship Manager. This automated shipping solution allows for the import of large external address databases which can then be easily transferred to FedEx shipping documents. This software is available to all FedEx customers, whether they ship just 1 shipment a year or up to 10,000 per day.

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