Tag: UK

The personal Touch

Nightfreight has introduced a depot-based customer care programme to encourage staff to build relationships with customers at local level rather than as mere operatives in a call centre.

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Postal market growing, with competition still to gain momentum says Postcomm

Postcomm today published its first review of the UK letters market. The postal market in the UK has consistently grown and lower real prices, increased competition and product choice will encourage it to continue to do so, although not necessarily in its current form. Demand for direct mail services has grown much faster than for other mail, reflecting increased use of the post for advertising and marketing. And outside the area licensed by Postcomm, the fully competitive courier and express delivery market has grown even faster than the traditional letters market, the report says. Since the introduction of limited competition in the licensed area, new operators have entered the market targeting niche services for business customers such as internal mail for financial services customers. So far this has made little impression on Royal Mail’s market share. Private operators accounted for only 0.27% of revenue in the licensed letter market in 2002/03.

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Irish An Post needs Five years to deliver profit

Management at An Post have revealed a radical plan to save the ailing semi-state company from bankruptcy and to bring the postal service back into profitability by 2008. Chief Executive Donal Curtin has outlined a strategic plan which will see 1,350 letter post workers lose their jobs, with unions being offered productivity incentives to help soften the blow.

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Post & Parcel Magazine


Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.

 

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