Move to drop second delivery is necessary – comment from Mike Dalton, Consignia
CONSIGNIA is losing money. The most recent estimates point towards losses of pounds 1.5 million a day.
More importantly for our customers, we’re also not delivering the kind of service they expect and soon the most profitable parts of our business will be opened up directly to competition.
Against this background, we simply cannot continue to operate as we have in the past.Our market is chang-ing, thegrowth of mail which brought increased profits in the 1990s is slowing and we now have a regulator who will impose fines if we continue to under-perform. And our customers, who already have the option of other communication channels like fax and email, will very soon be able to choose other mail operators as well.
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