Tag: UK

Royal Mail confident over deliveries despite proposed strike

Posted by | Sep 16, 2008 | |

Royal Mail has said it is “confident” that its letters services “will be maintained” if the Communication Workers Union (CWU) goes ahead with a proposed three-day strike beginning next Tuesday (23 September).
The strikes, which are due to begin at 6am on 23 September and finish at 6am on 26 September, cover staff employed by Romec that work in technical grades including electronic security and buildings maintenance engineers.

The engineers are threatening to strike over changes being imposed on attendance patterns.

However, a spokesperson for Royal Mail said: “Royal Mail is confident that its letters services will be maintained should any industrial action by Romec go ahead and we are working closely with Romec to ensure back-up services for the entire mail operation are maintained.”

Industrial action by Royal Mail is estimated to have cost the direct mail industry around GBP 8m in 2007.

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Post Office may go into mobiles after success of broadband (UK)

Posted by | Sep 15, 2008 | |

The Post Office is considering launching a mobile phone service after the success of its move into the residential broadband market, which has given the company more than 500,000 customers only a year after the launch.
Having just reduced its broadband prices, the Post Office also reckons that it is benefiting from the credit crunch as cash-strapped homeowners look for the best deals in the market.
Telecoms is a crucial area for the Post Office as it looks to increase revenues, and it is roughly on track to hit its target of a million broadband users by 2011, according to Martin Moran, head of telecommunications at the Post Office.
The Post Office’s broadband and home phone service has been particularly popular among lower income households, as it allows consumers to pay cash at their local branch rather than signing a direct debit. But the worsening economic climate has attracted consumers from higher socio-economic groups.
It is also very interested in offering a mobile phone service, using the infrastructure of one of the five existing mobile phone networks. Moran said a mobile phone service was still “in the planning” stage but something could also be rolled out next year.

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UPS Releases Results of Survey on Healthcare Supply Chains

Posted by | Sep 15, 2008 | |

Targeting top supply chain decision makers in the pharmaceutical, medical and surgical device and biotech industries, UPS’s 2008 “Pain in the (Supply) Chain” survey reveals that regulatory compliance and industry competition top the list of healthcare company concerns.

The survey also found “global market access” emerging as the area companies need the most help addressing. Global market access is a major focus area for healthcare companies seeking to take advantage of lower-cost sourcing opportunities and penetrate fast growing, emerging consumer markets.

When asked about supply-chain specific concerns, companies ranked managing and containing supply chain costs as the number one concern. Sixty percent of companies reported they were “very concerned” or “extremely concerned” about the potential impact of supply chain costs on their business.

The vast majority of survey respondents planned to make changes to their supply chain models in the near future. Among the immediate changes companies planned to make are: expanding their distribution channels; outsourcing more supply chain functions; working with third-party logistics companies, and increasing their supply chain spending.

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UK postal operators complaint handling regulations

Posted by | Sep 11, 2008 | |

Postcomm has announced new complaint handling regulations which will come into effect on 1 October 2008 and apply to UK licenced postal operators. The new regulations follow consultations in January and July 2008 on complaint handling standards. October also marks the abolition of Postwatch, the industry watchdog and the new regulations are aimed at sharpening up complaint handling procedures within the industry

Under the Consumers, Estate Agents and Redress Act, Postcomm has a statutory duty to make regulations on complaint handling standards that would apply to licensed operators.

The regulations only apply to those licensed operators who are providing services for which a licence is required. Licensed postal operators who only offer access services (for which they do not actually require a licence) do not have to comply with the regulations but can voluntarily choose to abide by the regulations.

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