Tag: UK

Royal Mail quality of service report shows large majority of mail hitting or beating target (UK)

Royal Mail’s quality of service report for the spring quarter of 2008 shows more than 90 pct of all mail hitting or exceeding target.

Mailsort and Presstream bulk mail services beat their targets along with First and Second Class PPI (Postage Paid Impression) mail and Standard parcels. The report showed 91.9 pct of stamped First Class Mail arrived the day after posting – against a target of 93.0 pct – while 98.7 pct of Second Class mail arrived within three working days, ahead of the 98.5 pct target.

The report published covers the first three months of the 2008-09 financial year but the most recent figures covering July show that First Class stamped mail is again beating its 93.0 pct target level.

Ninian Wilson, Royal Mail’s Operations Director, said: “Royal Mail’s postmen and women put a huge effort into getting First Class stamped mail back above target level and the latest results show their hard work has paid off but we will not relax and are determined to keep delivering the best possible service to all our customers.”

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TNT Post increase presence in the North-West of England

TNT Post announced the investment of a further GBP 1m in the north-west of England.

Whilst a revamp of sorting operations by Royal Mail in the north-west threaten to spark industrial action by postal workers, TNT Post is preparing to increase its presence in the area with a further 50 vehicles before the end of this year. TNT Post is expected to handle twice as much mail this year as last, and pressure on Royal Mail to retain and win back business has never been higher. With its monopoly status already eroded by an EU-driven plan to break the back of state-owned postal services, Royal Mail urgently needs to simplify and restructure sorting. Its immediate plans are to set up a central hub in Warrington which could see sorting centres in Liverpool, Crewe, and other locations in the area, shut for good.

TNT hopes to increase revenue in the area by GBP 33m and is already trialling postal deliveries on foot in Liverpool, reason perhaps why Royal Mail is concentrating its efforts on steamlining its operations in the north-west. Royal Mail said that changes to its distribution network were on an ongoing basis and were being phased according to need and not based on a grand master plan to strip out mail centres universally.

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Opinion: Digital won't kill the direct mail industry

The credit crunch has got some marketers running scared, with many considering moving budgets towards digital to ease their concerns.

Digital is seen as cost effective and providing rapid results. However, even in times of financial pressure (and on squeezed budgets) it would be dangerous for marketers to rely on this media in isolation.

Digital advertising space is getting scarcer and it is increasingly difficult to gain the optimum page placements. Demand is high because people rely on the internet for the vast array of quick and easy information.

Online media owners can demand large premiums for the best spots and this means that clients might need to go for a less than ideal place to stay within tightening budgets.
Direct mail may not be quite as sexy as digital, but the proof is in the response. Recent studies have found that digital campaigns supported by direct mail drives 40% more traffic online.

Let’s also not forget that in terms of predicting likely campaign success the influence of data targeting is approximately 80 pct while creative effect has been shown to be around 10 pct.

However beautiful, sexy or original the creative is, it won’t mean a thing if it isn’t targeted, and to do this properly on or offline, marketers need good levels of consumer insight.

Simply put, the amount of insight needed for effective online targeting just isn’t there yet. Typically there are around 15 million prospect email address records for the UK and around 44 million postal address records available.

Email addresses can’t provide even a fraction of the insight about a prospect as a postcode and house number. This is why door drops, traditionally one of the least sophisticated marketing methods, are still valuable in order to drive people online and build awareness.
Digital in isolation still won’t communicate with all segments of the population. Personal preference along with other factors such as internet ownership means you can’t speak to all segments of the country online. However, using a full media mix ensures you can reach all target demographics through the most appropriate and therefore most responsive channels.

Quite aside from budgets being strained by the downturn, the industry has to contend with other pressures. Impending Defra targets for example, may be another factor in increasing digital marketing spend.

But the most important thing for marketers to do is to be strategic about campaigns, and to target their audience with the most relevant channels and not necessarily the ones that suit the marketer. In that way, they can ensure their response rate is high and the client gets the utmost possible success from their marketing campaign.

In this time of financial pressures, it is more important than ever to consider all of the tools available. Marketers should remember that the most important thing is targeting, which not only saves money but also means that the company will be more green.
It’s not a bad thing to revert back to old, slightly “less sexy” methods such as DM to use along with the more creative methods of speaking to prospects. There needs to be a good balance so that all target prospects can be engaged.

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UK parcels carrier Amtrak stops trading

Amtrak has suddenly stopped trading, leaving up to 900 employees facing redundancy and customers waiting for deliveries. It is the second time within two years that the company has hit financial difficulties and had to go into administration.

In a brief statement posted on its website, the company stated: “Netfold Limited, trading as Amtrak, went into administration on 22 August 2008 and has ceased trading. Should you have any parcel collection or delivery requirements, you may contact Business Post Limited, which will be happy to provide an alternative service.”

Accountancy firm Ernst & Young issued a statement saying that it was appointed as the company’s financial administrator by the directors of Netfold Ltd on August 22. One of the joint administrators from Ernst & Young commented: “Amtrak has found trading in the current economic climate challenging. It is a business led by consumer demand and as consumer spending power has weakened Amtrak’s business has suffered. We are currently assessing the financial situation of the business, and as a result the collection and delivery of goods may be disrupted.”

British newspaper The Independent reported today that customers were waiting for deliveries of goods such as wine, beds and televisions, and noted that the company has a contract to carry mail between government departments.

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Amtrak Express Parcels Receivership Update

Joint Administrators from Ernst & Young LLP were appointed by the directors of Netfold Limited on Friday 22 August 2008.

Netfold Limited trading as Amtrak, specialises in national and international parcel freight. The business is head quartered in Aldridge, West Midlands, and operates two distribution hubs in Aldridge and Warrington together with 36 distribution depots across the UK, employing over 900 people.

One of the Joint Administrators from Ernst & Young commented, “Amtrak has found trading in the current economic climate challenging. It is a business led by consumer demand and as consumer spending power has weakened Amtrak’s business has suffered.

Further to this an announcement on Amtraks website states that Business Post – UK Mail are offering to take on Amtrak’s customers work on their current terms.

This time it is highly unlikely that anyone will buy-out/save the company.

On Friday evening (22nd August) all staff were contacted to be told that they no longer had jobs until further notice. They employed nearly 1,000 workers with countless other self-employed workers in driving positions.

It is unknown whether workers will receive their last due pay. Self-employed drivers are highly unlikely to receive the money due to them.

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