Tag: UK

TNT guilty of false advertising claims against Royal Mail

complaint about a TNT magazine insert that portrayed its service as the cheaper, more convenient alternative.

The front of the insert said: “100 pct Reliability 20 pct Savings 0 pct Hassle – See what you’re missing”. The reverse side said: “Discover our irresistible rates, faster service and ease of use when you make the switch to TNT Post – the UK’s leading competitor to Royal Mail… See how much you could SAVE with this simple savings calculator chart.”

The chart displayed savings per annum achieved when using the TNT service to post a stated number of items per day. Below the chart the text stated: “Prices are for TNT Post’s PremierSort Flex service and compared to Royal Mail 1st Class.”

In its complaint to the Advertising Standards Authority, Royal Mail argued that the comparison was misleading and unfair because it compared TNT’s two- to three-day delivery service with its next-day service.

TNT Post said that the comparison was transparent, specific and was neither unfair nor misleading. It said its postal service competed with several different Royal Mail services and said that a comparison of its two- to three-day services with Royal Mail’s first and second-class services was valid because it enabled customers to make an informed choice.

But the Advertising Standards Authority ruled that although TNT had included the disclaimer stating that prices were for its PremierSort Flexservice, many readers would be unaware that the service had a two- to three-day delivery period. The ASA reviewed further comparisons between the two companies found on the insert about savings, delivery time and reliability and ruled they were likely to mislead because the exact context of the comparisons was not made clear, in relation to distinctions between Royal Mail’s first- and second-class post.

The cASA upheld the complaint and told TNT to ensure that the basis of any future comparisons was prominently stated in the body copy of the ad.

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Kuehne + Nagel opens midlands distribution centre

KN Drinks Logistics has open-ed a new regional distribution centre near Birmingham. The shared-user facility at Hams Hall includes a 14,524 sq m warehouse and 1,152 sq m of office space. The company expects to handle an average of 19,000 pallets a month at the site, rising to 28,000 pallets at peak times. Peter Ulber, parent company Kuehne + Nagel’s North West Europe chief executive, says: “Our recent success in acquiring significant new contracts through KN Drinks Logistics has prompted the decision to invest in a new facility.

“Both existing and future customers will benefit from the increased capacity within the network and we will be continuing to invest in the development of our dedicated service offering to this market. Our aim is to be recognized as the first-choice logistics provider to the drinks industry.” Operations carried out at Hams Hall include receiving goods, picking, goods dis-patch, bulk and racked temperature-controlled storage, bulk ambient storage and handling of imports.

A combination of both Anheuser-Busch and Scottish and Newcastle products are handled. There is also additional capacity for potential future customers. Earlier this year, KN took over the Anheuser-Busch drinks distribution contract from Bibby Distribution. Brands include Budweiser, Michelob and Harbin.

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March UK Ltd and the home shopping and home delivery businesses of GUS plc: A report on the merger situation

On 25 September 2003, the Secretary of State for Trade and Industry referred to the CC for investigation and report (under the merger provisions of the Fair Trading Act 1973) the acquisition of the home shopping and home delivery businesses of GUS plc (GUS) by March UK Ltd (March), a body corporate under the control of Sir David and Sir Frederick Barclay, who also control Littlewoods Ltd (Littlewoods). We were asked to report by 23 December 2003. Our terms of reference are at Appendix 1.1.

The last time that we or our predecessors considered home shopping was in 1997, when the Monopolies and Mergers Commission produced a report (Cm 3761) on the proposed merger between The Littlewoods Organisation plc and Freemans plc (a subsidiary of Sears plc).

Littlewoods, which was acquired by Sir David and Sir Frederick Barclay in November 2002, owns a number of subsidiary companies that operate principally in the areas of home shopping (including agency and direct mail order), home delivery and high street retailing.

GUS is a broadly-based retail and business services group, which, at the start of this year, controlled three major businesses: Experian, a large information services company; Burberry, a high street retailer (in which it had a controlling shareholding); and the Argos Retail Group, a business that incorporated catalogue retailing, home shopping—again including agency and direct mail order—and home delivery.

On 27 May 2003, GUS entered into a sale and purchase agreement with March—a newly incorporated UK company controlled by Sir David and Sir Frederick Barclay and under the Chairmanship of David Simons, who was also Chairman of Littlewoods. Under the agreement, March agreed to acquire, inter alia, all of the issued share capital of the GUS subsidiaries that made up its UK home shopping and home delivery businesses, in return for £550 million, which was paid partly in cash (£410 million) and partly in the form of convertible loan stock (£140 million) payable in three years.

Having established our jurisdiction in this case, we began our inquiry by analysing the operations of Littlewoods and March, and concluded that the parts of their businesses with the potential to give rise to competition concerns were home shopping and home delivery within the UK.

We then proceeded to examine both of these activities in detail. For home shopping, we concluded that the relevant economic market for our inquiry was a wide one in which the companies owned by Littlewoods and March were constrained by competition from other forms of home shopping and high street retailing; and that the geographic market should be the UK. For home delivery, we concluded that the relevant economic market for our inquiry was all UK-wide business-to-consumer (B2C) services delivering parcels in the weight range between 350 g and 32 kg—though we accepted that the degree of competition might vary at different levels within that range.

We then went on to consider whether the acquisition operates, or may be expected to operate, against the public interest. On home shopping, we considered:

(a) the implications for consumers, particularly those who were credit constrained;

(b) prices, particularly in agency mail order; and

(c) the longer-term prospects for the continuation of agency as a retail channel, given its rate of decline in recent years.

On home delivery, we looked at:

(a) the implications of the merger for customers, including those of Littlewoods’ and March’s home delivery businesses, Business Express Network Limited and Reality Group Limited;

(b) the prospects for others entering the B2C market from outside, or for those already within it expanding their operations; and

(c) the potential offered by the process of liberalization within the postal service that is now under way.

We also examined the synergies and other benefits that might be expected to result from th

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Postal innovation could be blessing for printers

A new business post service has been launched that offers a faster, cheaper and more simple service by utilising a network of firms to print and insert the documents near the point of delivery.

ViaPost uses free software that integrates with most desktop applications to send customers’ documents securely to a print site local to the recipient for production and inserting. The Royal Mail provides final-mile delivery.

The service will be rolled out next month. Nearer the launch, ViaPost will reveal the details of it print roster, which is made up of “the same printers, in essence, that work for the big banks”, although it is still seeking partners for some locations via its partner Publicis Productif.

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Business Direct: New Board Appointments

Richard Martin has been appointed Managing Director of In-Night Division.

Richard joined Business Direct in April 2007 as General Manager / Director of the In-Night Division. Immediately prior to this, Richard was at Parcelnet, the UK’s largest national courier home delivery specialist, from October 2003 as General Manager; at Exel Logistics, from April 2002 to October 2003 as Commercial Manager; and at Christian Salvesen, from May 1994 to April 2002, latterly as Network Transport Director.

Richard Hunt CBE has been appointed as Senior Non-executive Director.

Richard has wide experience in the logistics industry. He was at The Go-Ahead Group from April 2002 to October 2005 as Chief Executive of its Aviation Division and Aviance Limited; at NFC, then the largest UK transport and logistics business, from April 1995 to December 1999 as Executive Director Operations – UK and Ireland and Chief Executive – Exel Logistics Europe; and at Brown & Tawse from March 1993 to April 1995 as Logistics Director, on the main Board of this fully listed company.

Composition of the Board:

Following Richard Martin’s and Richard Hunt’s appointments, Business Direct’s Board comprises eight Directors: five executive Directors – Paul Carvell (CEO), Martin Wright (CFO), Tim Houstoun, Richard Martin and Martyn Wilson – and three independent non-executive Directors – Russell Hodgson (Chairman), Richard Hunt and Graham Norfolk.

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