Tag: UK

Royal Mail – Compensation Delay

Posted by | Jun 21, 2007 | |

Royal Mail is asking Postcomm if it can suspend compensation to bulk mailers for failing to deliver on time due to postal strikes.
No figures are available as to what the compensation payouts could amount to, but even if the compensation is delayed for two years as Royal Mail has requested, if strikes are extensive, it could run into millions of pounds that could put further pressure on jobs.
Postcomm have yet to make a decision on Royal Mail’s application. Currently, if Royal Mail misses their quality of service target by more than 1%, bulk mailers may be entitled to receive compensation. Eligible customers are compensated based on a percentage of their yearly spend on the product concerned.

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Matthew Robertson moves from TNT Post to NetDespatch as Commercial Director

Posted by | Jun 20, 2007 | |

Matthew Robertson, previously Group Development Director at TNT Post, has joined leading on-demand express transport software company NetDespatch in the newly created role of Commercial Director. Robertson joins as part of the recent expansion of the senior management team, and will lead market development for the company’s leading-edge web-based software and services. Robertson will also take responsibility for partnership development and management.

With a career spanning over 10 years in express parcels and packets and doorstep delivery environments, Robertson will assist CEO Becky Clark to maintain their market lead and expand business in the UK and abroad. Robertson spent 3 years with TNT Post as Group Development Director and was instrumental in the adoption and implementation of NetDespatch Velocity in the Packets and Parcels division of the leading alternative Business-to-Consumer (B2C) postal service. Prior to TNT Post, Robertson held senior positions at Arla Foods, where he served 4 years as Business Development Director for the Doorstep Delivery division, and also Royal Mail, where he led market development for B2C parcels and packets for 3 years.

“Matthew arrives at a very exciting time in the growth of NetDespatch. His extensive knowledge and experience gained at the user side of our market will prove invaluable as we move the company forward,” says NetDespatch CEO Becky Clark.

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Putting real time information centre stage

Posted by | Jun 20, 2007 | |

The rise in digital research techniques is transforming the corporate value of market research. As organisations look to leverage a growing multi-channel consumer base, research projects are no longer one off, ad hoc events addressing specific products, customer groups or distribution channels. Chris Russell, Director of eDigitalResearch discussed how automated online research now delivers unprecedented access to real time information across every aspect of the business.

This research is not just providing faster, lower cost access to critical business information. It is enabling business change. Providing automated reports to logistics, buying teams, customer services and product managers; online research is now becoming an integral part of key business processes.

Indeed, if organisations are to effectively leverage multi channel strategies they need to recognise the value of online research as a proven driver for business transformation.

New Model
For years organisations have relied upon traditional printed, telephone and face to face research methods to gain insight into operational performance, customer satisfaction and new business opportunities. From in depth qualitative studies to brief quantitative customer surveys, market research has played an important role in monitoring business performance and, via focus groups, supporting business direction.

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New loyalty scheme brings revenue stream to retailers

Posted by | Jun 20, 2007 | |

Webloyalty has launched its shopper discounts and rewards programme in UK. The scheme has been running successfully in the US with 140 retailers and has now moved to the UK market with Interflora being the first retailer to sign up for the new concept.

Membership to the Webloyalty scheme is offered on participating retailers’ sites once a customers has completed a purchase. When a shopper would normally see a thank you for your order or click here to continue shopping message, an offer is highlighted – such as money off future purchases. They can then click through to the Webloyalty site and find out more or sign up for the scheme.

Interflora customers, for example, have the option to join Webloyalty’s Shopper Discounts and Rewards programme and received up to 40% off online purchases with retailers such as M&S, John Lewis, Asda, Tesco, PC World and Lastminute.com. New members also receive a GBP 10 cash back voucher towards their next purchase at Interflora.co.uk. This GBP 10 is funded by Webloyalty.

The retailer benefits from an extra revenue stream since Webloyalty pays retailers for each new member that signs up. It’s also adding value to the customer’s purchase and deepening the relationship between the retailer and shopper. Michael Barringer, Marketing Director of Interflora said that this, along with the transparency, is amongst the factors that made the scheme appealing to the company.

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Postal firm DX confident that doubling its size is in the bag

Posted by | Jun 19, 2007 | |

DX, the postal business bought last year by private equity firm Candover Partners, is confident it can double in size over the next few years as deregulation of the postal industry gathers pace.

Speaking on a visit to Edinburgh to open the firm’s newly refurbished postal facility in Rutland Square, chief executive James Greenbury admitted that DX was “still relatively small” compared to Royal Mail.

DX, which has more than 27,000 private and public sector customers, stands to benefit if Royal Mail staff press ahead with the first national postal strike for 11 years.

Earlier this month, some 69,000 members of the Communication Workers Union – 77 per cent of those voting – backed a strike over pay and cost efficiency plans.

As well as legal practices, DX services surveyors, accountants, estate agents and other professional services firms. Its new Rutland Square facility can count all of the major Scottish law firms among its users.

Although DX is focused primarily on next-day business mail services, its clients have access to a special delivery product that covers both business and residential addresses.

Candover paid almost GBP 350m last July to secure DX. The venture capital heavyweight also bought Secure Mail Services, which delivers cheque books and credit cards to consumers, for an undisclosed sum.

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