Tag: UK

Kuehne+Nagel acquires HSBC Export Services

Posted by | Nov 27, 2006 | |

Kuehne+Nagel will acquire the book of business of HSBC Bank’s Export Services division, effective December 1, 2006, for an undisclosed purchase price
The deal gives K+N access to a significant export-oriented customer portfolio.

The Coventry-based HSBC Export Services specialises in export documentation and credit management as well as seafreight and roadfreight. With expertise in outsourced documentation services, the new business ideally complements K+N’s existing export offerings for FCL, LCL and European road services.

K+N chief executive – North West Europe, Peter Ulber, said that the acquisition is a perfect strategic fit for K+N in the UK, and is consistent with the company’s strategy of acquiring businesses that bring value both to K+N and its customers.

HSBC Export Services centre manager Chris Taylor will head the new division.

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Annual Online Customer Engagement Survey

Posted by | Nov 27, 2006 | |

Annual Online Customer Engagement Survey

This cScape-sponsored Customer Engage¬ment Report, is based on the findings of a survey carried out in October and November 2006.More than 800 respondents, all internet and / or customer experience professionals, both ‘client-side’ and from agencies, completed the survey which contained questions about customer experience meas¬urement, methods of customer engagement and barriers to effective delivery.

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UK post rules in chaos as cost of sending cards & parcels varies across country

Posted by | Nov 27, 2006 | |

With Christmas less than a month away, the postal service is in total chaos. A Sunday Mirror investigation has revealed that the Royal Mail’s new charging system is proving a disaster.

Just three months after its new pricing structure was introduced and in the run-up to its busiest time of the year, we visited post offices around the country with a selection of cards and parcels – and were given an astonishing range of prices for the same items. For one item we were quoted THREE different prices – GBP1.27, 44p and 32p.

Another item – an ordinary Christmas card – cost GBP1 to post in Swansea while in Birmingham it cost just 32p to send it the same distance.

And the difference in price for one package was a huge GBP2.15.

With an estimated 750 million cards and parcels expected to be sent this Christmas, the confusion is bound to fuel customer anger.

And it is not only customers who are confused – we discovered that many post office staff were equally bewildered by the new price scheme.

Our reporters went to six post offices in cities across the UK – London, Birmingham, Liverpool, Swansea and Edinburgh – with the same sized cards and packages to be sent first class to local addresses.

We were shocked at the inconsistency between post offices – and by the levels of confusion.

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Postcomm today began a 30 day consultation on the proposed issue of a new long term licence to Mercury International Limited.

Posted by | Nov 24, 2006 | |

Postcomm today began a 30 day consultation on the proposed issue of a new long term licence to Mercury International Limited.

Under the new licensing framework that took effect from 1 January 2006, Mercury International Limited’s licence would:

* allow it to provide all types of postal service;
* be issued for a rolling ten year period;
* require the company to comply with codes of practice on mail integrity (safety and security of the mail) and common operational procedures (designed to ensure the multi-operator market owrks well in practice).

The consultation document and draft licence are available on the Mercury International Limited consultation page of Postcomm’s website at www.psc.gov.uk. Printed copies are available from Postcomm at Hercules House, 6 Hercules Road, London, SE1 7DB. The closing date for responses is 24 December 2006.

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PPA highlights critical importance of mail channel

Posted by | Nov 24, 2006 | |

PPA has highlighted the continued importance of the mail channel to publishers’ business models and future viability, as part of its response to the postal regulator’s Strategy Review. The findings of the review will help Postcomm frame its regulatory strategy in the lead up to 2010 and beyond.

In its response, PPA said that under a status quo scenario, continued overall growth in mail volumes was projected from the publishing sector. However, given the price sensitivity of magazine traffic it stressed that this growth was dependent on Postcomm ensuring that any changes, especially changes in pricing structures, were manageable for users both in terms of scale and timeframes.

PPA said it was supportive of Postcomm’s vision for achieving effective competition, of which the key elements will be customer choice, product development and innovation, and reducing the barriers to entry.

In its response PPA also took the opportunity to highlight publishers’ serious concerns about Royal Mail’s plans to introduce zonal pricing, indicating that it was likely to have a significant impact on publishers’ business models and could also significantly curtail the development of competition in the postal market.

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