Tag: UK

Royal Mail predicts record breaking online Christmas

Posted by | Nov 23, 2006 | |

Royal Mail expects to deliver a record breaking 100 million items ordered online this Christmas – 30 million more than the same period last year.

The increase in deliveries reflects a predicted online shopping boom this festive season, with an average of GBP4 million being spent across the country every hour in the run up to Christmas. IMRG (Interactive Media in Retail Group) predicts GBP7 billion will be spent online in the ten weeks leading up to Christmas day.

Catherine Campbell, Head of Multi-channel Retail at Royal Mail, said: “Online retail continues to grow at a phenomenal rate and the predicted GBP7 billion spend represents a record 40 per cent increase on the GBP5 billion spent online in the same period in 2005.

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Royal Mail's PIP awareness campaign 'successful'

Posted by | Nov 22, 2006 | |

The GBP 10m ad campaign Royal Mail ran this summer to tell the public it was changing the way it charges for mail delivery has resulted in 84% awareness of the new pricing structure, according to research from Postwatch, the body representing postal customers.
Ad agency Abbott Mead Vickers BBDO and its sister below-the-line agency Proximity London created the campaign, which ran around Pricing in Proportion’s introduction on August 21.
Independent telephone research conducted on Postwatch’s behalf showed 84% of those interviewed were aware of PIP. Postwatch, which has not been afraid to criticise Royal Mail in the past, said this showed the campaign was “successful”.
However, the research also revealed discontent among vulnerable customers with the new prices with 87% of the elderly, rural dwellers and those on low income believing they are now paying more for their post.

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Pricing in proportion research

Posted by | Nov 21, 2006 | |

Postwatch, the watchdog for postal services, today releases research on Pricing in Proportion (PiP), Royal Mail’s new pricing structure.

The key findings are:

” 84 per cent of those interviewed were aware of PiP,

” 87 per cent of vulnerable customers (the elderly, rural dwellers and those on low income) believe they are paying more for their post following PiP’s introduction.

” 12 per cent of over 1000 items posted were charged incorrect postage;

Commenting on the research, Millie Banerjee CBE, Chair of Postwatch, said:

“Our research shows that Royal Mail’s huge effort to raise awareness and understanding of PiP has been successful but is potentially being undermined by some post offices failing to advise and charge customers correctly.

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Express counter proposal for rural post office survival

Posted by | Nov 21, 2006 | |

Britain’s leading business-to-business express delivery company has dropped an idea into the debate surrounding the potential survival of hundreds, possibly thousands, of rural post offices.

TNT Express Services UK & Ireland is proposing that village post offices broaden their range of services to act as a ‘drop-off point’ for all parcel companies where packages cannot be delivered because the intended residential recipients are unavailable. Currently, only Royal Mail and Parcelforce have access to the network of rural post offices.

Nigel Barton, Director of Operations for TNT Express Services, said the idea would provide multiple benefits for both rural postmasters, delivery companies, customers and the environment.

“At a time when the very existence of rural post offices is in question this would provide them with a source of supplementary revenue, increase the efficiency levels of delivery companies, provide convenient access for the collection of parcels and packages and reduce the number of vehicle movements required to try and re-deliver goods.”

The enlightened initiative comes at a time when the Government is considering a drastic reduction in the GBP150 million-a-year subsidy given to help support the rural post office network

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