Tag: UK

Parcelforce adds 50p to C-charge deliveries

The Royal Mail’s courier business is introducing a 50p levy for deliveries inside the congestion charging zone.

Parcelforce said it was following competitors in the parcel delivery business by adding a surcharge for deliveries in central London.

A Parcelforce spokesman said it was difficult to estimate how much of the charge would be recovered. But he said the 50p surcharge paid by the sender covered consignments rather than individual items. “This is a very competitive market and we have to cover costs,” he said.

However, one of its biggest rivals, TNT, denied it had imposed a levy – and Transport for London said it had no record of any business asking customers to foot the bill. TNT said the c-charge was costing its operations Pounds 1,100 a vehicle a year but added it was absorbing the extra cost.

Some companies are believed to have passed on the extra costs in higher tariffs but Parcelforce has gone further by itemising the impact of the charge on its operations. Two years ago Royal Mail estimated the charge was costing its letters and parcel businesses Pounds 2 million a year.

Now business customers fear other delivery and transport groups will follow Parcelforce, which delivers around one million parcels a week nationwide.

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The Wine Society benefits from a cross-depot solution to its distribution needs from PalletFORCE

PalletFORCE Member, Beattie Brothers has enhanced the service it offers to its customer, The Wine Society, by setting up a warehousing deal with fellow PalletFORCE Member, Transvan.

The world’s oldest co-operative wine club, the Wine Society delivers to members nationwide from its base in Stevenage. The company has its own fleet of vans based around the country, which are used to deliver locally from nine strategically located warehouses.

The company has been using Beattie Brothers to deliver pallets to these warehouses for several years and was sufficiently confident of their relationship that, when Beattie Brothers moved from Palletways to PalletFORCE, The Wine Society was happy to follow suit.

Recently, The Wine Society needed to find a new warehouse for the Manchester region, and Beattie Brothers suggested using fellow Member Depot Transvan, based in Aston-in-Makerfield, near Liverpool.

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Lifesavers and community champions shortlisted for 2006 best Post Office® awards

The shortlist for the 2006 Best Post Office® Awards has revealed a host of Post Office® branches willing to go the extra mile for their customers and communities.

The shortlists for three special awards categories, which recognise Post Office® teams which go beyond the call of duty, show outstanding community spirit or real innovation in providing Post Office® services, include a number of branches which have literally offered a lifesaving service to their customers.

The teams at Barnhill near Dundee and South Reddish in Cheshire are just two branches that have provided emergency assistance to customers who have been taken ill, and have been praised for saving their lives.

Other branches shortlisted include Tarbolton in Ayrshire which, as well as running a host of charity fundraising activities, also opens its doors on Christmas Day to ensure everyone in the area can come together to share some Christmas cheer. Perhaps the strangest offer of hospitality was from staff at Bonymaen in West Glamorgan who took care of a four foot iguana when its owner needed to find a new home.

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Postwatch joins the bloggers

Howard Webber, the newly appointed Chief Executive of Postwatch is delighted to announce that Postwatch’s blog www.postwatchuk.blogspot.com is up and running.

Welcoming the launch of the Postwatch blog Howard said: “Organisations need to innovate or they become stale. Organising a blog is a bold move by Postwatch and shows that we are keen to explore all ways of discussing issues with customers.

“The blog will be updated regularly by Postwatch. More important it can be used by others to give their views on postal matters. Postwatch is looking forward to hearing about customer experiences good, bad or indifferent. We want to hear from all customers and from the postal industry itself. The blog provides a new channel of communication for everyone.”

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