Tag: UK

Palletways London Expands

Palletways London, which was created by the Palletways Group two years ago to provide a hub facility in the capital and the South East, is expandnig ins operations on the back of significant growth in the business.

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NewVoiceMedia congratulates Parcelforce Worldwide on achieving finalist status in 'Best Use of Technology' award at European Call Centre Awards 2006

On-demand business telephony and hosted contact centre services provider, NewVoiceMedia, is delighted that Parcelforce Worldwide is a finalist in the ‘Best Use of Technology’ award at the European Call Centre Awards at Call Centre Expo 2006.

Parcelforce Worldwide received this recognition for its Customs Charge Recovery System (CCRS) in a category where the judges’ criteria included uniqueness of implementation, financial benefit and a tangible improvement in customer experience, as well as enhancement in agent experience.

The CCRS, which was developed by NewVoiceMedia, enables Parcelforce Worldwide’s non-contract customers to pre-pay customs charges on international packages via the telephone or web prior to delivery, saving time for the company and the customers, reducing warehousing costs and improving cash flow.

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