Tag: UK

UK Royal Mail starts review of interactive business roster

Posted by | Sep 7, 2006 | |

Royal Mail is overhauling its interactive agency roster in a bid to improve its communication with customers. The new strategy follows an increase in competition from new postal service providers.

Proximity London was handed the bulk of the postal giant’s interactive work in 2003, but its three-year contract has now come to an end. It is not clear if the agency is intending to repitch for the business.

Omnicom-owned Proximity was appointed to replace Ogilvy Interactive following a pitch, and was given a brief to oversee the postal operator’s digital strategy, online advertising, e-marketing and a redesign of royalmail.com.

It recently launched its first foray into interactive TV as part of a #10m blitz to introduce “pricing in proportion”, which bases postage cost on size and shape as well as weight (MW July 6). But it is not clear if it plans to develop any further interactive services.

A spokeswoman for Royal Mail confirms the organisation is reviewing the business and plans to appoint a roster of agencies. She says: “We are looking for a number of agencies that will enable us to make the best use of digital media for our customers.”

Royal Mail has come under increasing pressure from new entrants, such as TNT Post, DHL Global Mail and UK Mail, after the deregulation of the sector at the beginning of the year.

Meanwhile, Royal Mail has announced a new roster of agencies to handle tactical design work across all of its internal and external communications. Home, Meteorite, Open Agency, Start Creative, True North and Rufus Leonard have all been appointed.

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ANC Express Leicester wins ROSPA award

Posted by | Sep 6, 2006 | |

ANC Express Leicester has won one of the prestigious RoSPA Occupational Health and Safety Awards. The Bronze award will be presented at a special ceremony at the Hilton Birmingham Metropole Hotel, on Thursday 11th May during Safety and Health Expo 2006, the UK’s premier health and safety at work exhibition. The RoSPA Occupational Health and Safety Awards 2006 are sponsored by NEBOSH (The National Examination Board in Occupational Safety and Health).

David Rawlins, RoSPA Awards Manager said “ANC Express has demonstrated how seriously they take health and safety management and are a fine example to many other companies. We would like to see more organizations following their lead by providing a positive example”. Julie Fenwick a Director of ANC Express Leicester said, “We are thrilled to win this award, and it is recognition of all the hard work put in by all the team at the distribution centre and shows how seriously we take Health and Safety issues.”

The RoSPA Awards are not just about reducing the number of accidents and cases off ill-health at work; they are also about ensuring that organizations have good health and safety management systems in place. They help to reinforce the message that good health and safety is good business and clearly demonstrate an organisations commitment to the achievement of high levels of performance in the crucial area.

The President of RoSPA, Baroness Anne Gibson of Market Rasen, Deputy President Lord Jordan of Bournville and Vice-President Lord Brougham & Vaux hosted gala dinners on May 10th and 11th for the representatives of award-winning organizations with the popular television personality Ronnie Corbett as guest speaker.

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ANC Express accelerates growth

Posted by | Sep 6, 2006 | |

After a period of continual growth ANC has recently invested in a new GBP 400,000 depot in Kendal. The new depot represents the long term commitment of award winning* ANC to maintain high standards of delivery and collection in the area. Not only will the new depot create local jobs, but it will also enable ANC to considerably expand its services in the area.

New employees include Depot General Manager Kerry Doree, who brings a wealth of experience to the role having worked in the industry for over 18 years. Kerry explained “the new depot is perfectly positioned to serve the area with the nearest ANC depot being Carlisle. ANC offer the best service levels in the industry, this new depot will help us boost sales and assist our customers to be more competitive. ANC’s commitment to a ten year lease is demonstrable of our strong desire to expand on an already first class service.”

*ANC recently won Business of the Year for Staffordshire and North Cheshire, along with a RoSPA Health and Safety Award and three regional nominations for The National Business Awards comprising of Health and Safety, Employer of the Year and Business Improvement Through People.

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Consumers flood DMA with mail opt-out requests

Posted by | Sep 6, 2006 | |

The Direct Marketing Association (DMA) has received 100,210 requests from consumers to be added to the Mailing Preference Service (MPS), in the wake of last Monday’s news that Royal Mail had suspended a postman for encouraging people to opt out of door-drop deliveries.

This 3.5% increase in direct mail refuseniks takes the number of people signed up to the MPS to more than 3m. The most powerful catalyst spurring people to contact the DMA proved to be GMTV’s coverage of the issue on ITV last Friday, which prompted 31,000 consumers to opt out of direct mail deliveries.

A Royal Mail spokesman would not reveal how many requests it had received from consumers wanting to opt out of unaddressed door-drops, but it is believed that Royal Mail’s website crashed at one point because of the volume of consumers looking for information on door-drops. ‘We operate entirely separately from the DMA,’ said the spokesman. ‘There is no reason why we should publicise those numbers’.

He added that Royal Mail’s website had always had details of how to opt out of door-drops, but accepted that it had not proactively publicised the option.

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TNT Logistics UK To Manage Home Delivery Services for Tesco Direct

Posted by | Sep 5, 2006 | |

TNT Logistics UK, a unit of Dutch mail and express deliveries group TNT NV, will manage the home delivery services of the recently launched Tesco Direct business of UK retailer Tesco Plc., TNT said on September 5, 2006.

Financial aspects of the deal were not disclosed.

Under the five-year contract between the two companies, TNT will run Tesco’s logistics operations from the new National Distribution Centre in Crewe, in the UK. TNT will also use six home delivery platforms between Glasgow and Exeter.

A total of 200 employees of TNT will be responsible for Tesco Direct home delivery.

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