Tag: UK

UK watchdog urgers stiffer penalty over missing post

Posted by | Feb 10, 2006 | |

The watchdog for postal services was today urging the industry regulator to fine the Royal Mail more than the proposed GBP11.7 million over the amount of post which is lost, stolen or damaged, and poor performance in areas of London.
Postwatch has argued that Postcomm’s proposed financial penalty should be increased to GBP26.85 million – 5% of the Royal Mail’s operating profit in 2005 – to send a firm message to the postal service. The proposed fine represented 2% of the Royal Mail’s operating profit last year and included a penalty of GBP271,000 for poor delivery across three London postcode areas – SE, WC and E – where two million letters were delivered late during 2004/5.
Postcomm said it had uncovered some “serious” shortcomings in 2004/05, when 14.6 million letters, packets and parcels were lost, stolen, damaged or interfered with. Postcomm said the Royal Mail appeared to have improved its performance “substantially” as a result of its review but the regulator added that it could not ignore the “serious failures” to observe important parts of its licence obligations.

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UK Royal Mail's rivals deliver new blows

Posted by | Feb 10, 2006 | |

The BBC, banking giants HSBC and HBOS and mobile phone groups O2 and Orange are set to give the Royal Mail the sack – the latest major companies to quit the state-owned postal operator over cost and service levels. The defections are likely to see more than two billion letters handled this year by private postal operators in contracts worth upwards of pounds 300 million. The BBC and O2 are close to taking their business to UK Mail, the postal arm of troubled quoted courier group Business Post. It is understood UK Mail is also vying with main rival TNT to win lucrative work for HSBC, Halifax group HBOS and Orange. UK Mail, TNT and the DHL arm of German giant Deutsche Post are aggressively targeting major corporates to take bulk postal contracts away from Royal Mail.

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Statement – Royal Mail underlines continued commitment to mail security and quality of service to customers

Posted by | Feb 10, 2006 | |

Royal Mail values every letter and takes the security of the mail extremely seriously. The company is currently providing the best quality of service in its history, and the vast bulk of mail arrives safely and on time. Postcomm’s report concentrates on events that occurred up to two years ago when Royal Mail was going through massive operational change: Royal Mail has been working – and is working constantly – with Postcomm and independent advisors to continuously improve the security of the mail. While we are always looking to improve further we believe that our mails pipeline is one of the safest and most secure in the world. Postcomm is not making an enforcement order against Royal Mail, which the regulator acknowledges “has substantially improved” its performance in protecting the safety and security of the mail.

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UK Royal Mail strike escalates

Posted by | Feb 9, 2006 | |

Northern Ireland mail bound for the Republic and the rest of the world has been disrupted in the continuing Royal Mail postal workers strike in Belfast. In a further escalation of the unofficial strike items posted in the North for delivery to the Republic, Britain and the rest of the world will not be dispatched. Most incoming mail from these destinations should be delivered to all parts of the North, excluding the affected areas of north, south and west Belfast. A Royal Mail spokesman also confirmed yesterday that “Special Delivery” and “International Airsure” items would not be accepted with immediate effect. “Items already accepted at Post Office branches will not receive a full service and no more will be taken in,” said the spokeswoman.

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Williams Lea wins Capital One job

Posted by | Feb 9, 2006 | |

Williams Lea has secured a multi-million pound three-year contract to handle the design, print and distribution for Capital One’s transactional mail. The London-based print management group won the deal following a competitive tender process. The three-year contract has an option to be extended for a further two years. A Williams Lea team will be based on-site at Capital One’s Nottingham headquarters, providing support to the firm’s design and print teams. Under the terms of the deal, the firm will handle design, including brand and content management, print procurement, including customer correspondence, security print and statements as well as document composition and postage.

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