Tag: UK

UK Royal Mail defends service ahead of Dispatches blow

Posted by | Jul 15, 2005 | |

Royal Mail is attempting to pre-empt this week’s potentially damaging Channel 4 Dispatches programme, by claiming it is on course to beat its minimum delivery targets for the year. The documentary, Reopening the Post, shows various incompetent practices, such as agency staff being drafted in to sort mail and then told to deliver it without the aid of a map. Postwatch chairman Peter Carr also appears on the programme, accepting that progress is being made. He says: “Customers will be confused by the contrast between the good quality of service results published and the Dispatches revelations. Changing culture takes time.”

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UK Nightfreight investment

Posted by | Jul 15, 2005 | |

Willenhall-based parcels carrier Nightfreight has invested pounds 2.4 million to streamline its operations. It has made improvements across the board including in collection, sorting, hubs and delivery. The firm, which went through a secondary management buyout in June last year, said the aim was to go for growth by re-designing and re-engineering the product offering to ensure customers received a top quality service.

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UK Postcomm doubles fees to consultants as costs hit pounds 9m

Posted by | Jul 15, 2005 | |

The costs of running postal regulator Postcomm have soared from pounds 6.5m to pounds 9.04m in the last year, the organisation’s annual report has revealed.
A spokesman said yesterday that the increased cost was due to employing larger numbers of consultants as well as an increase in staff numbers. However, Postcomm, which makes decisions such as whether Royal Mail can put up the price of stamps, spent less money than it had expected because of the delay of some expected consultations. The spokesman said that Postcomm expects to spend the same amount next year although it hopes to employ fewer consultants and more staff. “The sort of people we need are very specialist.” It spent over pounds 5m on consultants last year compared with just over pounds 2m the year before.
Royal Mail pays for much of the cost of running its regulator, although as other firms begin to use licences for delivering the mail they will also contribute to the running costs.

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Russett goes from Palletline

Posted by | Jul 14, 2005 | |

Bob Russett has severed his relationship with Palletline, the pallet network which he is largely credited with forming and of which he was chairman until late last year. He had stayed on in the position of president, a role that was never clearly defined.

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Amtrak secures Empire deal

Posted by | Jul 14, 2005 | |

Amtrak Express Parcels has secured a contract to become the sole overnight carrier for electrical goods retailer EmpireDirect.co.uk delivering up to 25,000 parcesl a month on next-day home delivery.

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