Adam Novak, former managing director of Royal Mail Media Markets, has joined data and customer management specialist DQ Global. As non-executive director, Novak will work closely with the management team, assisting with business schemes, as well as strategic guidance and advice, bringing experience and contacts from his days at the postal operator.
Read MoreTNT Logistics Central & Eastern Europe is the new logistics partner for the pan-European spare parts logistics of MAN Nutzfahrzeuge AG, Europe’s leading manufacturer of commercial vehicles. As part of the European Logistics Concept, MAN Nutzfahrzeuge AG is restructuring its entire European spare parts logistics operation. The future distribution of fast moving goods will occur through six regional warehouses (ELCs). TNT Logistics will be responsible for the development and operation of the three ELCs in Italy, the UK and Northern Germany as well as the transport of spare parts in Italy, the UK, Northern Germany, Scandinavia, Poland, the Netherlands and Belgium. The transport services essentially comprise overnight delivery of urgent orders and same-day deliveries. The overall concept will accelerate the delivery of spare parts to the European workshops and reduce the MAN Group’s stocks.
Read MoreNew figures today from Royal Mail showed a 5% improvement in the amount of UK mail delivered without loss, damage or substantial delay during 2004-05 than in the preceding year. More than 99.93% of the 22 billion letters collected and delivered by Royal Mail were last year delivered safely, to the correct address and without substantial delay. There was also an 11% rise in the number of inquiries and complaints to Royal Mail’s customer call centres – from 1,647,000 in 2003-04 to 1,824,000 last year, when mail services were disrupted because of massive changes in Royal Mail’s network.
Read MorePostwatch welcomes Royal Mail’s announcement of an improvement in the amount of mail delivered without loss, damage or substantial delay during 2004 – 2005.
Peter Carr, Chairman of Postwatch said: “Recent experience of overall customer complaints shows a significant reduction which reflects the improvements in service levels being achieved. However, whilst any improvement in the delivery service is welcome, it still remains the case that over 15 million items of mail were lost during the year 2004 – 2005.
Postcomm has today proposed removing all but two bulk mail products from Royal Mail’s universal service provision from April 2006. Identifying the products which remain as universal services provides customers with clarity and gives Royal Mail greater flexibility to compete in the bulk mail sector, since restrictions on most of its bulk mail products would be removed, paving the way for the company to vary its rates for those products, while continuing to provide them on a UK-wide basis. Bulk mail services account for about half of Royal Mail’s total business volume. In order to protect customers, two products will remain within the universal service: Mailsort 1400 (first and second class) and Cleanmail (first and second class).
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