Tag: UK

PROFILE – RICHARD ROCHE, Head of RM multi-channel retail strategy

Posted by | Dec 16, 2004 | |

As the man responsible for Royal Mail’s multi-channel retail strategy, Richard Roche is keen to help etailers deliver on the promise of Internet shopping, he tells Clare Goff

There are no postmen at Royal Mail’s media centre in Covent Garden. Indeed, the office looks more like a creative hotshop, with its glass walls and open-plan layout. “We deliberately wanted to give the appearance of an agency,” says Richard Roche, head of multi-channel retail.

While others deliver the letters, Roche – with 20 years of financial services marketing behind him – concentrates on the delivery process itself. His expertise is in helping businesses use the medium of mail as a marketing or logistics tool.

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UK Royal Mail Group loses commons screening contract

Posted by | Dec 16, 2004 | |

The Royal Mail has been stripped of the contract for screening post on its way in to the Houses of Parliament and could lose its job delivering internal mail, it emerged today.

Commons Leader Peter Hain said the board of management awarded the contract to an American company because Royal Mail would not have provided the level of service detailed during the tender procedure.

The internal mail contract has been put out to tender because MPs could not justify spending taxpayers’ money on a price increase demanded by the Royal Mail, he said.

A Commons motion tabled by Labour MP Kate Hoey (Vauxhall) calling on the Serjeant at Arms to “reconsider immediately” has attracted the signatures of 41 MPs.

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Royal Mail to refuse to accept mailings posted via Extra Territorial Offices of Exchange (ETOEs)

Posted by | Dec 15, 2004 | |

Royal Mail has announced that from 1 January 2005 it will refuse to accept under the terms and conditions of the UPU Acts, any items of mail received from ETOE’s, international offices of exchange operated by a national postal administrations but located in another country. Over the last few years an increasing number of ETOEs have been established for both operational and commercial reasons, in some cases however, they have been established in unindustrialised countries by industrialised countries to take advantage of the lower terminal dues charged to unindustrialised countries. At the Universal Postal Union (UPU) Congress in Bucharest this Autumn a resolution was adopted which stated that mailings processed by ETOEs are not covered by UPU Acts. In line with this resolution Royal Mail has informed all international postal carriers that from 1 January 2005 it will refuse to accept any mail from ETOEs, under the terms and conditions of the UPU Acts, which is given to it by either conveyance companies, third party handling agents, postal administrations or any other intermediary and other intermediaries.

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UK shoppers rush to buy goods online

Posted by | Dec 15, 2004 | |

Shoppers browsed retail internet sites in record numbers in the first week of December, adding to the expectations that this year will bring a massive e-Christmas. Figures to be released today from Hitwise, the internet site monitoring group, show that visits to online retailers reached an all-time high in the week to December 4, with retailers clocking up 13.1 per cent of all visits from surfers. Activity dipped slightly to 12.9 per cent in the week to December 11. Hitwise said site visits were up 24 per cent in the first week of December against last year. The growth in activity dovetails with research released last week by the IMRG, the electronic retail industry body, that anticipates a 64 per cent leap in online spending to Dollars 4bn (Pounds 2.07bn) this year. “The amazing thing to me is that there has not been real investment in this area for four years after the boom and bust days,” said James Roper, chief executive of the IMRG. “All the growth in the past four years has come from consumer demand.”

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UK direct mail lags behind other media growing 2.1%

Posted by | Dec 15, 2004 | |

Growth in spending in direct mail lagged behind the marketing industry average over the past quarter, up by 2.1% in current prices, compared with 4.6% across the board. According to the Advertising Association, direct mail, which only includes mailouts and not doordrops nor other forms of direct marketing, rose to GBP569m. But compared with other media, it was lagging in terms of growth.
Last month, the AA reported that spending on direct mail in the UK could rise by as much as 54% over the next 10 years. Between now and 2014, the medium of direct mail is set to rise between 46% and 54%. This put it well ahead of the marketing industry as a whole.

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