Lynx@Home, the partnership between independent parcels carrier Lynx Express and courier company Redcats, has launched a new customer-focused contract management facility. The new feature allows customers to go online with their queries. By answering e-mail, the company has removed the need for expensive telephone calls or delays brought about by correspondence.
Read MoreTarget Express has moved to new premises in Leeds to allow room for growth and give staff a more pleasant working environment.
The carrier said the £3.5m (t5m) investment had increased the depot size from 3,000sq metres to 5,500sq metres while maintaining excellent transport links next to the M62.
Paul Murray is standing down as CEO of express delivery company Target after exactly seven years in the role. Chief operating officer Petar Cvetkovic, appointed two-anda-half years ago, will replace him but Murray will stay with the business full-time for a fourmonth handover period. He will continue long-term two days a week as a non-executive director, helping to shape the future strategy of “a company I have so much affection for”.
Read MoreAdam Crozier, chief executive of Royal Mail, says: “The first thing I do every day is check how we performed last night. Any mail centre that failed to meet quality of service targets is on a conference call with me to explain what happened and whether they have a plan to put it right.”
The introduction of private sector disciplines was one of Mr Crozier’s first actions on being appointed to run the UK’s state-owned postal company just before Christmas two years ago. Then, Royal Mail was losing Pounds 1m a day. Now, it is making a profit of Pounds 1m a day.
As Royal Mail tackles its busiest time of the year, with households sending sacks of cards and presents, there is optimism that it is starting to show signs of a turnround.
Read MoreRoyal Mail has pledged to pay nearly GBP60m in compensation to businesses as a result of the disruption to mail services caused by last year’s unofficial industrial action. The company, which has already paid out more GBP50m, will return an extra GBP7m. The move comes as the postal operator claims UK firms have escaped the latest round of price hikes, with the freezing of rates for bulk business mail services Mailsort 2 and 3. First-class stamps will rise by 2p to 30p in April. But Postwatch chairman Peter Carr has poured scorn on the claims: “Once again, Royal Mail is increasing revenues by asking small businesses to pay more for stamps. These are the customers least likely to be offered a competitive alternative. Meanwhile, those most likely to be offered a competitive alternative will see price decreases.”
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