Tag: UK

UK Post Office plans sale of some larger branches to retailers to cut costs

Posted by | Aug 31, 2004 | |

The UK Post Office is planning to sell some of its large High Street branches to convenience store companies in an effort to cut costs and start making profits in the current financial year. The loss-making group said it was reviewing the future of its 557 directly-owned Crown Offices, which lose Pounds 65m a year thanks to soaring rents and labour-intensive working practices. The Post Office is also in the process of closing 3,000 urban sub-post offices, which are owned and operated by private business people, as it says there is overcapacity in the network.

The Post Office said about 50 of the Crown Offices would be sold off to retailers, including convenience store chains such as Londis, but that a smaller Post Office franchise could be operated from some stores. It denied reports that a decision would soon be made by the state-owned group on whether to sell the entire Crown Office network. “This is a gradual review process, and has been ongoing for quite a while.”

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UK Royal Mail’s Quality of Service targets

Posted by | Aug 31, 2004 | |

Royal Mail announced today that it had failed all of its 15 service targets for the first quarter (April-June 2004). This follows the company’s failure to meet any of its targets during 2003-04. Postcomm is concerned, but not surprised at Royal Mail’s performance of 88.3% against a target of 92.5%. First class deliveries in the first quarter (Q1) were worse than Q4 last year (89.4%) and worse than the 2004 annual outturn (90.1%). We know that the way Royal Mail implemented elements of its renewal plan, which affected the company’s performance in the last quarter, persisted into the beginning of this year. The service to customers was not acceptable and Royal Mail has begun paying out compensation for last year. We are already investigating Royal Mail’s failure to meet its service targets during the previous 12 months. That investigation could result in a financial penalty. The investigation will also take account of these latest failure figures.

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UK Royal Mail misses service targets

Posted by | Aug 31, 2004 | |

The Royal Mail has failed to hit any of its 15 performance targets, but says the service is improving.

For the three months to June, just 88.3percent of first class letters were delivered the next day, against a target of 92.5percent.

Royal Mail blamed service changes introduced earlier this year for the poor service and said the situation had since improved.

In August, about 92percent of first class post was delivered on time.

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UK Royal Mails services improves after spring dip

Posted by | Aug 31, 2004 | |

Royal Mail said today that more than nine in ten First Class letters are now arriving the day after posting following a temporary dip in performance between April and June. Preliminary figures for August show First Class, next-day delivery performance is currently hitting around 92% – a major improvement of five percentage points above May, the period when there was the greatest level of operational change. “There is now real evidence the service is getting better,” said Royal Mail’s Chief Executive, Adam Crozier. “Clearly there were some problems in the spring but the service has improved, month-on-month, since May. We are now approaching our target level for First Class mail.”

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TNT Logistics expands UK contract with Anglian Water

Posted by | Aug 30, 2004 | |

TNT Logistics, which has worked with Anglian Water Services since 2001, is expanding its role to include inventory management under a new two-year contract. The company provides a dedicated fleet of vehicles to deliver engineering parts, pipes and meters throughout the Anglian region. It manages a Peterborough warehouse and will now also place orders with manufacturers for delivery into the warehouse or direct to site.

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