Tag: UK

Beleaguered Royal Mail has come under fire again after the postal service watchdog has revealed that nearly nine million letters are sent to the wrong address each year.

Postwatch launches a campaign today to stop the delivery bungles by encouraging people to complain whenever they receive something in error. The organisation is sending out packs containing “Stamp Out Misdelivered Mail” stickers and a diary for recording wrongly-posted letters.

More than a million UK letters a month are being delivered to the wrong house, but few customers bother to complain, according to a new report.

About 14.4 million items of post are lost every year, with 60 per cent simply put through the wrong letterbox.

Postwatch said that it had received 2,000 complaints over the past year about misdelivered mail.

Thousands of letters are this weekend dropping through the letterboxes of postal workers. Letters from the boss. And they do not make comfortable reading. He is wounded by last week’s devastatingly critical Despatches documentary on Channel 4 and lacerated by Press criticism of declining standards.

Now Royal Mail chairman Allan Leighton has written to all 200,000 staff in a desperate attempt to keep his modernisation programme on track. He has to keep his huge workforce behind him as he attempts to drive through what he describes as ‘probably the biggest transition in British industry for 20 years’.